I have Audio Conferencing turned on, but do not get the option to join

%3CLINGO-SUB%20id%3D%22lingo-sub-1945430%22%20slang%3D%22en-US%22%3EI%20have%20Audio%20Conferencing%20turned%20on%2C%20but%20do%20not%20get%20the%20option%20to%20join%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1945430%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20active%20licenses%20and%20when%20I%20start%20a%20meeting%2C%20my%20participants%20do%20not%20have%20the%20ability%20to%20join%20audio%20via%20phone.%20The%20%22other%20join%20options%22%20is%20greyed%20out%20along%20with%20the%20%22phone%20audio%22.%20I%20have%20gone%20through%20all%20of%20the%20help%20things%20on%20the%20Teams%20admin%20page.%20I%20can%20not%20get%20it%20to%20work.%20Does%20someone%20have%20any%20assistance%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1945430%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1946582%22%20slang%3D%22en-US%22%3ERe%3A%20I%20have%20Audio%20Conferencing%20turned%20on%2C%20but%20do%20not%20get%20the%20option%20to%20join%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1946582%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F887400%22%20target%3D%22_blank%22%3E%40amerigoberdeski%3C%2FA%3E%26nbsp%3BHi%20there%2C%20this%20might%20help%20you%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELink-%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fset-up-the-call-me-feature-for-your-users%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fset-up-the-call-me-feature-for-your-users%3C%2FA%3E%3C%2FP%3ESet%20up%20the%20Call%20me%20feature%3CP%3ETo%20enable%20the%20Call%20me%20feature%20for%20users%20in%20your%20organization%2C%20the%20following%20must%20be%20configured%3A%3C%2FP%3E%3CUL%3E%3CLI%3E%3CP%3EAudio%20Conferencing%20is%20enabled%20for%20users%20in%20your%20organization%20who%20schedule%20meetings%20(meeting%20organizers).%20To%20learn%20more%2C%20see%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fset-up-audio-conferencing-in-teams%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3ESet%20up%20Audio%20Conferencing%20for%20Teams%3C%2FA%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3Eand%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fmanage-the-audio-conferencing-settings-for-a-user-in-teams%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EManage%20the%20Audio%20Conferencing%20settings%20for%20a%20user%20in%20Teams%3C%2FA%3E.%3C%2FP%3E%3C%2FLI%3E%3CLI%3E%3CP%3EUsers%20can%20dial%20out%20from%20meetings.%20To%20learn%20more%2C%20see%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fmanage-the-audio-conferencing-settings-for-a-user-in-teams%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EManage%20the%20Audio%20Conferencing%20settings%20for%20a%20user%20in%20Teams%3C%2FA%3E.%3C%2FP%3E%3C%2FLI%3E%3C%2FUL%3E%3CP%3EIf%20a%20user%20doesn't%20have%20dial%20out%20from%20meetings%20enabled%2C%20the%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CSTRONG%3ECall%20me%3C%2FSTRONG%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3Eoption%20isn't%20available%20and%20the%20user%20won't%20receive%20a%20call%20to%20join%20them%20to%20the%20meeting.%20Instead%2C%20the%20user%20sees%20a%20list%20of%20phone%20numbers%20on%20the%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CSTRONG%3EUse%20phone%20for%20audio%3C%2FSTRONG%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3Escreen%20that%20they%20can%20use%20to%20dial%20in%20manually%20to%20the%20meeting%20on%20their%20phone.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

I have active licenses and when I start a meeting, my participants do not have the ability to join audio via phone. The "other join options" is greyed out along with the "phone audio". I have gone through all of the help things on the Teams admin page. I can not get it to work. Does someone have any assistance?

1 Reply

@amerigoberdeski Hi there, this might help you:

 

Link- https://docs.microsoft.com/en-us/microsoftteams/set-up-the-call-me-feature-for-your-users

Set up the Call me feature

To enable the Call me feature for users in your organization, the following must be configured:

If a user doesn't have dial out from meetings enabled, the Call me option isn't available and the user won't receive a call to join them to the meeting. Instead, the user sees a list of phone numbers on the Use phone for audio screen that they can use to dial in manually to the meeting on their phone.