I can only log onto Teams using one specific laptop

%3CLINGO-SUB%20id%3D%22lingo-sub-2032690%22%20slang%3D%22en-US%22%3EI%20can%20only%20log%20onto%20Teams%20using%20one%20specific%20laptop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2032690%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%202%20daughters%2C%20both%20using%20MS%20Teams%20for%20home%20schooling.%20Using%20our%20home%20laptop%20with%20the%20MS%20Teams%20desktop%20App%20installed%2C%20I%20can%20alternately%20log%20into%20either%20of%20their%20accounts%20using%20this%20one%20specific%20laptop.%20However%2C%20I%20cannot%20log%20into%20teams%20for%20either%20of%20them%20on%20ANY%20other%20device.%20I%20have%20tried%20another%20personally%20owned%20laptop%20(high%20spec%2C%20brand%20new%2C%20with%20MS%20teams%20desktop%20app%20installed)%2C%20an%20ipad%2C%20and%202%20work%20computers.%20I%20get%20the%20error%20%22Your%20account%20or%20password%20is%20incorrect.%20If%20you%20can't%20remember%20your%20password%2C%20reset%20it%20now%22.%20But%20I%20am%20100%25%20confident%20these%20are%20correct.%20Any%20help%20or%20suggestions%2C%20much%20appreciated.%20Thanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2032690%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Visitor

I have 2 daughters, both using MS Teams for home schooling. Using our home laptop with the MS Teams desktop App installed, I can alternately log into either of their accounts using this one specific laptop. However, I cannot log into teams for either of them on ANY other device. I have tried another personally owned laptop (high spec, brand new, with MS teams desktop app installed), an ipad, and 2 work computers. I get the error "Your account or password is incorrect. If you can't remember your password, reset it now". But I am 100% confident these are correct. Any help or suggestions, much appreciated. Thanks

0 Replies