Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)
SOLVED

How to remove a telephone number

%3CLINGO-SUB%20id%3D%22lingo-sub-2322216%22%20slang%3D%22en-US%22%3EHow%20to%20remove%20a%20telephone%20number%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2322216%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20all%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20stuck..%20i%20have%20had%20a%20previous%20business%20Teams%20account%20with%20my%20employer%20which%20my%20personal%20mobile%20number%20was%20associated%20to%2C%20now%20i%20am%20trying%20to%20set%20up%20Teams%20on%20my%20personal%20email%20account%20but%20it%20keeps%20telling%20me%20i%20need%20to%20add%20a%20mobile%20number%2C%20yet%20when%20i%20do%20it%20blocks%20me%20as%20my%20number%20is%20already%20on%20another%20account.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ei%20have%20tried%20to%20get%20the%20number%20removed%20by%20contacting%20others%20but%20it%20doesn't%20seem%20to%20have%20had%20any%20effect.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20in%20advance!!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2322216%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdministrator%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2330698%22%20slang%3D%22en-US%22%3ERe%3A%20How%20to%20remove%20a%20telephone%20number%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2330698%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1044797%22%20target%3D%22_blank%22%3E%40boredwiththisissue%3C%2FA%3E%26nbsp%3BHello%2C%20this%20is%20the%20official%20support%20page%20for%26nbsp%3B%22This%20phone%20number%20is%20already%20taken.%20Sign%20in%20with%20that%20number%20or%20use%20a%20different%20one%22.%20As%20you'll%20see%20you%20can%20only%20have%20one%20phone%20number%20for%20one%20Microsoft%20account.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Ftroubleshoot-phone-number-already-taken-in-teams-11d069b4-3f7c-4352-a39e-2c8cd2b4f164%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3ETroubleshoot%20phone%20number%20already%20taken%20in%20Teams%20-%20Office%20Support%20(microsoft.com)%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAdding%20these%20on%20the%20topic%20as%20well.%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fadding-your-phone-number-to-a-microsoft-account-c0fad622-6a0e-4b7d-90a5-59a4dabf053b%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3EAdding%20your%20phone%20number%20to%20a%20Microsoft%20account%20-%20Office%20Support%3C%2FA%3E%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fchange-your-phone-number-or-email-address-ac25973e-ad82-41c8-a8f8-47bf40c69580%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3EChange%20your%20phone%20number%20or%20email%20address%20-%20Office%20Support%20(microsoft.com)%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYou%20can%20use%20this%20site%20to%20see%20what%20accounts%20are%20associated%20with%20the%20phone%20number%2C%20or%20at%20least%20get%20a%20hint%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Faccount.live.com%2Fusername%2Frecover%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Faccount.live.com%2Fusername%2Frecover%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Hi all,

 

I am stuck.. i have had a previous business Teams account with my employer which my personal mobile number was associated to, now i am trying to set up Teams on my personal email account but it keeps telling me i need to add a mobile number, yet when i do it blocks me as my number is already on another account.

 

i have tried to get the number removed by contacting others but it doesn't seem to have had any effect.

 

Thanks in advance!!!

 

1 Reply
best response confirmed by ThereseSolimeno (Microsoft)
Solution

@boredwiththisissue Hello, this is the official support page for "This phone number is already taken. Sign in with that number or use a different one". As you'll see you can only have one phone number for one Microsoft account. Troubleshoot phone number already taken in Teams - Office Support (microsoft.com)

 

Adding these on the topic as well.

Adding your phone number to a Microsoft account - Office Support

Change your phone number or email address - Office Support (microsoft.com)

 

You can use this site to see what accounts are associated with the phone number, or at least get a hint https://account.live.com/username/recover