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SachinKulkarni1991's avatar
SachinKulkarni1991
Copper Contributor
Nov 22, 2021

how to fix "Recording failed to upload" issue on microsoft teams

As usual, I have recorded the teams meeting. After the meeting ended, the recording stopped.  But I am unable to open the recording. I am getting an error "Recording failed to upload".  Kindly let m...
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  • WendyE's avatar
    WendyE
    Nov 23, 2021

    ChristianJBergstrom 

     

    I have a fix!

    1. in the Office 365 admin centre open the help dialog box
    2. type Diag: Missing Recording in the search bar & return
    3. enter URL & date of meeting in the supplied fields
    4. you'll be given a URL to type into your browser 
    5. the meeting downloads
    6. share to your very happy user via OneDrive
    7. feel very happy indeed!!
WendyE's avatar
WendyE
Brass Contributor
Hi Martin, This happened just now with another user that reported the issue with me & I've aslo raised a support ticket.
I think you're correct with the URL, but I asked the users to right click on the meeting in their Teams calendar & there is an option to copy link.
martinmacrae's avatar
martinmacrae
Copper Contributor
Nov 23, 2021

WendyE I've raised a ticket via our service provider - I'll update this thread with any progress.

 

I was able to get the URL by opening the meeting request and right clicking on "Click here to join the meeting"

 

 

  • WendyE's avatar
    WendyE
    Brass Contributor
    Nov 25, 2021
    Hi Martin,

    Success with Microsoft support!

    I don't know what they did but my user was able to download the meeting from the meeting chat yesterday evening.
    I hope everyone gets a successful resolution!
    Kind Regards,

    Wendy
  • WendyE's avatar
    WendyE
    Brass Contributor
    Nov 23, 2021
    Thanks Martin, I'll also update on here with any progress.

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