Help needed with Teams Licensing for VoIP and Dynamics CRM integration - Expert opinions welcome!

Copper Contributor

Hello everyone,


I hope you are all doing well. I am new to Microsoft Teams and I am currently trying to configure Teams VoIP for my organization. Our goal is to integrate it with Dynamics CRM for insights. However, we are facing some confusion regarding Teams licensing, and we are not sure which one to go with.


As a newbie to MS Teams, I would really appreciate it if any expert in this community could explain the Teams licensing in a short/brief manner. Specifically, I would like to know which license is suitable for Teams VoIP and Dynamics CRM integration.


Your expert opinion would be highly valuable to me and my team. Thank you in advance for your help and support.

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