Forum Discussion
steven_140
Jan 14, 2021Copper Contributor
Employee Service Desk Within MS Teams
Hi, Does anyone have any experience of working with the service desk within MS Teams? We are trying to implement one for our internal team. But we're getting confused as there are so many options. Lo...
PeytonMcM
Aug 17, 2023Brass Contributor
We, Instant Technologies, have been deploying an employee service desk within Microsoft Teams for a few years. We currently have a solution that is available in the MS Teams App Store, is cloud based, and integrates with the latest Azure OpenAI services. You can take a look here: https://www.chimev5.com/
We include reporting, customized chat workflow, integration with ticketing systems, and chatgpt integration. Chime V5 also includes a full CMS to allow the service desk to quickly create FAQs and other docs for self service.
We include reporting, customized chat workflow, integration with ticketing systems, and chatgpt integration. Chime V5 also includes a full CMS to allow the service desk to quickly create FAQs and other docs for self service.