Forum Discussion
Email notifications for @Mentions on Private Channel not working
mhines thanks for sharing your experiences on this. We're having the same issues with Private Channels. This is especially difficult as we've got external guests in a private channel who rely on receiving email alerts as they're not regally in our Tenant. I tried the suggestions you'd had from Microsoft but it made n difference. Notifications from standard channels are working fine but nothing comes through from Private channels.
I'm just about to raise a ticket with Microsoft Support but if anyone know's any official line on this or has any additional experience or updates on this it would be great to hear.
philmaynard. I'm experiencing the same issue. I tested tagging our external guests in a standard channel and they received an email but not when I tag them in the private channel. I know there are several features that are available in a standard channel that are not in a private channel and it looks like this is one of them.
As Google sent me to this post, I like to share my info:
Now its officially documented: Its not working. "Notifications from private channels are not included in missed activity emails at this time."
See https://docs.microsoft.com/en-us/microsoftteams/private-channels#private-channel-limitations
and for history reasons: https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/commit/c8ac46a2c3f3302a7f5e01d99cc416fbcc56dcb5
lookingforanswers did you fix this? I have had a support ticket open with MS O365 support for weeks with no progress. Seems they have no idea whats going on either!
