Forum Discussion
Email notifications for @Mentions on Private Channel not working
I have been working with Microsoft Support, but I wanted to share one of the suggestions that they have provided thus far in case it helps someone else resolve this if it happens to them. Unfortunately, this suggestion hasn't helped me, but I'm still working with Support.
- On the affected user Teams client, Go to the setting option and choose notification tab
- Under notification tab, Go to mentions and check if Personal mentions, Channel mentions and Team mentions are set to Banner and Email or not.
- If they are set to Banner and Email, change it to Banner.
- And scroll down get to the "Other" Section and in there check for "Missed activity emails".
- Make sure it is set to "As soon as possible".
- Once done Save your setting and wait for 5 mins
- Let the user sign out from teams application
- Wait for 5 mins and sign back in again.
- Once you login again, Go to the setting option and choose notification tab
- Under notification tab, Go to mentions and set Personal mentions, Channel mentions and Team mentions as Email and Banner.
- Once done Save your setting and wait for 5 mins
- Let the user sign out from teams client.
- Wait for 5 mins and then do the @ mention in one of the channel were affected user is a part of. (Please make sure at this step that user is not logged in teams at any other location and please wait for 5 mins as email always trigger when the user is offline for 5 mins.)
I've also tried other variations of turning the setting for Missed Activity Emails to a couple of the options (i.e. every 10 minutes) with no success. But it is possible that this could help someone else out.
mhines thanks for sharing your experiences on this. We're having the same issues with Private Channels. This is especially difficult as we've got external guests in a private channel who rely on receiving email alerts as they're not regally in our Tenant. I tried the suggestions you'd had from Microsoft but it made n difference. Notifications from standard channels are working fine but nothing comes through from Private channels.
I'm just about to raise a ticket with Microsoft Support but if anyone know's any official line on this or has any additional experience or updates on this it would be great to hear.
philmaynard. I'm experiencing the same issue. I tested tagging our external guests in a standard channel and they received an email but not when I tag them in the private channel. I know there are several features that are available in a standard channel that are not in a private channel and it looks like this is one of them.
lookingforanswers did you fix this? I have had a support ticket open with MS O365 support for weeks with no progress. Seems they have no idea whats going on either!
