Nov 30 2021 09:58 AM - edited Dec 21 2021 02:33 AM
Starting a couple of days ago our users started losing access to the dial pad when you're on a Teams call.
We use our Teams phone system for some MFA requests and it calls then we would usually press the # key to authorise the request.
However when we answer the call there is no dial pad option any more
It started with one user, then hit another and has now just hit my account.
Known issue?
Nov 30 2021 11:09 AM
Nov 30 2021 11:12 AM
Nov 30 2021 12:18 PM
Dec 01 2021 12:31 AM - edited Dec 01 2021 12:31 AM
Hi Chris, thanks for the quick response.
Teams Version: 1.4.00.29469 (64-bit)
Windows 11: V 21H2 (22000.318)
Licenses seem fine, E3 and Business Voice all in place.
Regarding your other comment about calling in from my mobile.
If I can my own Teams number then I have the dial pad, it's there. However when calling our office main number, which is then routed to a number of staff, which is the same way the MFA number works then there is no dial pad.
So some issue with call routing and dial pad access?
Edit: Will raise call with Microsoft and let you know what they come back with
Dec 01 2021 12:39 AM
@dmccabe I'd check the numbers that are doing the auto attendants or what not and make sure it's license didn't get removed or expire, but it does sound like a bug that got introduced the way others seem to be having the issue. I was wondering if the dial pad isn't there cause it's making an internal transfer causing it to disappear, but the fact it's been working and nothing has changed screams some update happened to change the way it's treating that forward.
Dec 02 2021 06:45 AM
Dec 02 2021 11:46 PM
Dec 03 2021 01:23 AM
Dec 05 2021 03:58 PM - edited Dec 06 2021 04:12 PM
Hi All,
We seem to be having the same issue, since this morning and have logged a Premier Support Ticket with Microsoft and will, Post any updates that we get from MS.
Thank you.
PS:- MS have acknowledge this as a bug in the recent release of Teams Client, and has advised this will be fixed in the future release of Teams roughly with in a week.
Further in MS Health Service
@ph_ly , @mykalbtv The Advisory number is TM302010
For us its under All service and under teams,
Dec 06 2021 12:07 AM
Thanks for coming back to us @Niro_Shan at least now we know it's being looked at.
Dec 06 2021 06:46 AM
Dec 06 2021 04:04 PM
@Niro_Shan Can you post the advisory number? This is not showing in my health centre either.
Thanks,
Dec 06 2021 04:10 PM
Dec 06 2021 04:11 PM
Dec 07 2021 07:09 AM
Dec 16 2021 02:41 AM
Dec 16 2021 01:36 PM