Forum Discussion
Dial pad missing when answering calls (SOLVED)
Starting a couple of days ago our users started losing access to the dial pad when you're on a Teams call. We use our Teams phone system for some MFA requests and it calls then we would usually p...
dmccabe I'd check the numbers that are doing the auto attendants or what not and make sure it's license didn't get removed or expire, but it does sound like a bug that got introduced the way others seem to be having the issue. I was wondering if the dial pad isn't there cause it's making an internal transfer causing it to disappear, but the fact it's been working and nothing has changed screams some update happened to change the way it's treating that forward.
Seeing this ourselves. The issue affects calls to auto attendants. Regular calls have a dial pad.
Please open tickets with Microsoft as they seem to be unaware. We have one currently.
Please open tickets with Microsoft as they seem to be unaware. We have one currently.
- Can confirm that we are also having the same issue.
It is affecting ONLY the desktop app. Mobile and Web are working fine.
It is almost as if the call is setup as a meeting and removed the dialpad option from the toolbar.
