Forum Discussion
Delete Teams account
I created a free Teams account and want to delete it. I have subscribed to a Business Basics account and want to delete my free account
I am guessing you didn't set up a Teams free organization managing your own tenant and with teams in it?
You probably used a personal Microsoft account and signed into the Teams app?
https://support.microsoft.com/en-us/office/sign-in-sign-up-sign-out-and-add-a-new-account-4c3734a1-f4ac-4da7-bd7d-5b69d6e3a9a3
Depending on option 1 or 2 the deletion method differs and in my first response you have the guidance as well.
You probably used a personal Microsoft account and signed into the Teams app?
https://support.microsoft.com/en-us/office/sign-in-sign-up-sign-out-and-add-a-new-account-4c3734a1-f4ac-4da7-bd7d-5b69d6e3a9a3
Depending on option 1 or 2 the deletion method differs and in my first response you have the guidance as well.
In your original reply I have the option I can’t use because it’s not a work account and a way to cancel my Microsoft account altogether. I don’t want either of these??
- Please describe in detail how you started to use Teams. Step-by-step.
- As you described in the second reply - I used a personal account to create a free business Teams client.
- There are some differences.
1. Work/school accounts with full Teams subscription, business/enterprise.
2. Personal accounts (Teams for personal use), limited features.
3. Teams free (Teams free organizations) including some business features.
When deleting a Teams free org. you don't delete your account but the organization. Once again, did you create a Teams free org. with teams and members in it? Then it's Teams free.
You don't delete a Teams for personal use account (also for free). You delete the associated Microsoft account.
So the question here is if you have used the same address for your Business Basic subscription which includes Teams as for the one you want to delete, whatever service you signed up for, and that will decide how to proceed. Also, important to use InPrivate windows as you might noticed.
If this still doesn't help go here for official support https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide