Couldn't complete the call through Google nexus 10 with team latest version

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New Contributor

 After latest update when trying to join meeting getting msg " couldn't complete the call". Tried to reinstall the app multiple times but same issue occurred. All though through android phone it's working fine.

Can any one help me here, its impacting my online classes.

Below is info about device and app version.
Os - 5.1.1
Model - samsung / Nexus 10
App Version -1416/1.0.0.2020080601

5 Replies
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@SukritiI am also having precisely the same problem, also on Android 5.1.1, also ever since the update.

The rest of the app seems to work fine so far as I can tell, it's just calls that fail to go through, incoming or outgoing.

 

If somebody can tell me how to get more debugging information out of it I'd be glad to see what I can do. 

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Hi, were you able to fix this issue? I am facing a similar issue. Please help if you have found a solution.
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@Sonal2140Nope.  There was a teams update this morning, but the problem persists.  Are you also using Android 5.1.1?

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@perkinl yes, I am using android 5.1.1 The update does not help.
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@Sonal2140Well, it works for me again this morning, at least as long as I'm the first one on the call.  So try it again and see what happens I guess.  Maybe they've fixed it.