Cannot make calls to phone numbers in Teams

no we have two problems.

1. before speaking with MS support we were not able to make calls to phone numbers from our test account, we made sure to assign all licenses so we called MS support. auto attended and voicemail was working correctly, just our test user account with all the correct licences was only able to users with a teams login and was not to call a phone number

2. after speaking with them and them making changes, our number disappeared from our resource account and when calling the number it would just ring no pickup. I used a powershell command to restore the number but now i unassigned the number from the account to try an reassign it but again the number has disappeared. it seems like whatever MS support did has bugged our account. TheM365Guy