SOLVED

can't get the activity log on teams

%3CLINGO-SUB%20id%3D%22lingo-sub-1447615%22%20slang%3D%22en-US%22%3Ecan't%20get%20the%20activity%20log%20on%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1447615%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20'global%20administrator'%20right%2C%20but%20suddenly%20I%20loosed%20my%20connection%20to%20Teams%20admin%20center.%3C%2FP%3E%3CP%3EAfter%20two%20days%20attempt%20still%20i'm%20getting%20this%20error%3A%20'%3CSPAN%3EWe%20can't%20get%20the%20activity%20log.%20Please%20try%20again.%20If%20you%20continue%20to%20have%20problems%2C%3C%2FSPAN%3Econtact%26nbsp%3B%3CA%20title%3D%22Opens%20article%20in%20a%20new%20tab.%22%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-US%2Foffice365%2Fadmin%2Fcontact-support-for-business-products%3FWT.mc_id%3DTeamsAdminCenterCSH%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3EMicrosoft%20customer%20support%3C%2FA%3E.'%3C%2FP%3E%3CP%3Eany%20idea%20what's%20the%20problem%3F%20I%20event%20not%20able%20to%20get%20access%20teams%20web%20app.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22t1.PNG%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F197181iE23DD9A58F84DCBD%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20title%3D%22t1.PNG%22%20alt%3D%22t1.PNG%22%20%2F%3E%3C%2FSPAN%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22t2.PNG%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F197182iB2520A472E68EB63%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20title%3D%22t2.PNG%22%20alt%3D%22t2.PNG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CDIV%20class%3D%22ms-MessageBar%20MessageBar__root___1xdFU%20ms-MessageBar--error%20MessageBar__rootIsError___eY_3K%20ms-MessageBar-multiline%20MessageBar__multiline___TAwkS%22%3E%3CDIV%20class%3D%22MessageBar__content___1TW0l%20ms-MessageBar-content%22%3E%3CDIV%20class%3D%22ms-MessageBar-text%20MessageBar__text___2loLu%22%3E%3CDIV%20class%3D%22messagebar__informationBlock___2qMAL%22%3E%3CDIV%20class%3D%22messagebar__informationBlockRight___Y0Jt1%22%3E%3CDIV%20class%3D%22ms-Button-flexContainer%20css-1myum7j%22%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1447615%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ETeams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1447633%22%20slang%3D%22en-US%22%3ERe%3A%20can't%20get%20the%20activity%20log%20on%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1447633%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F641099%22%20target%3D%22_blank%22%3E%40elaheh%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHi%2C%20I'd%20suggest%20that%20you%20open%20a%20ticket%20directly%20with%20Microsoft%20support.%26nbsp%3B%20You%20can%20do%20this%20from%20within%20your%20tenant%20from%20the%20Admin%20Center%20at%20%3CA%20href%3D%22https%3A%2F%2Fadmin.microsoft.com%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fadmin.microsoft.com%3C%2FA%3E%26nbsp%3Band%20navigating%20to%26nbsp%3B%3CSTRONG%3ESupport%20%26gt%3B%20New%20Service%20Request%26nbsp%3B%3C%2FSTRONG%3Eas%20shown%20below%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Screenshot%202020-06-08%20at%2008.08.11.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F197186i27B28F4145201748%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22Screenshot%202020-06-08%20at%2008.08.11.png%22%20alt%3D%22Screenshot%202020-06-08%20at%2008.08.11.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1491613%22%20slang%3D%22en-US%22%3ERe%3A%20can't%20get%20the%20activity%20log%20on%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1491613%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F641099%22%20target%3D%22_blank%22%3E%40elaheh%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20also%20getting%20this%20-%20However%20only%20from%20Chrome.%3C%2FP%3E%3CP%3EIn%20the%20new%20Chromium%20Edge%20browser%20this%20is%20fine.%20-%20not%20sure%20if%20related%20to%20Chrome%20or%20my%20particular%20installation%20of%20Chrome.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eedited%3A%20Also%20get%20this%20in%20traditional%20Internet%20Explorer%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1497639%22%20slang%3D%22en-US%22%3ERe%3A%20can't%20get%20the%20activity%20log%20on%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1497639%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F39096%22%20target%3D%22_blank%22%3E%40Carey%20Knighton-Fitt%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYes%2C%20the%20problem%20was%20is%20Chrome.%20It%20works%20with%20the%20other%20browsers.%26nbsp%3B%3C%2FP%3E%3CP%3Eeven%20when%20I%20open%20new%20incognito%20window%20I%20get%20the%20same%20result.%20Any%20idea%20if%20i%20re-install%20chrome%20it%20will%20fix%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1499552%22%20slang%3D%22en-US%22%3ERe%3A%20can't%20get%20the%20activity%20log%20on%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1499552%22%20slang%3D%22en-US%22%3ENot%20as%20far%20as%20I%20know.%20A%20colleague%20has%20the%20same%20issues%20in%20Firefox.%20I%20have%20an%20open%20case%20with%20MS%20regarding%20this.%20MS%20currently%20struggling%20to%20understand%20its%20not%20related%20to%20user%20licensing.%3CBR%20%2F%3E%3CBR%20%2F%3EAs%20far%20as%20I%20can%20see%20it%20only%20relates%20to%20some%20tenants%3F%3CBR%20%2F%3E%3CBR%20%2F%3EI%20was%20informed%20later%20today%20that%20it%20was%20now%20working%20in%20Firefox.%20So%20maybe%20there%20has%20been%20a%20miraculous%20change%20in%20the%20past%20couple%20of%20hours.%20Not%20had%20a%20chance%20to%20test%20yet.%3CBR%20%2F%3E%3CBR%20%2F%3EUpdate.%20Still%20not%20working%20in%20chrome.%20MS%20support%20still%20unable%20to%20find%20solution%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1564285%22%20slang%3D%22en-US%22%3ERe%3A%20can't%20get%20the%20activity%20log%20on%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1564285%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F39096%22%20target%3D%22_blank%22%3E%40Carey%20Knighton-Fitt%3C%2FA%3E%26nbsp%3BI%20had%20the%20same%20error%2C%20Chrome%20was%20blocking%20cookies%20from%20other%20sites%20when%20I%20was%20using%20it%20in%20Incognito%20Mode.%20I%20allowed%20third%20party%20cookies%20and%20the%20error%20message%20has%20gone%20away%20and%20I%20can%20see%20our%20rooms%20again.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Contributor

Hi, 

I have 'global administrator' right, but suddenly I loosed my connection to Teams admin center.

After two days attempt still i'm getting this error: 'We can't get the activity log. Please try again. If you continue to have problems,contact Microsoft customer support.'

any idea what's the problem? I event not able to get access teams web app.

 

t1.PNGt2.PNG

 
5 Replies
Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@elaheh 

 

Hi, I'd suggest that you open a ticket directly with Microsoft support.  You can do this from within your tenant from the Admin Center at https://admin.microsoft.com and navigating to Support > New Service Request as shown below;

 

Screenshot 2020-06-08 at 08.08.11.png

@elaheh 

 

I am also getting this - However only from Chrome.

In the new Chromium Edge browser this is fine. - not sure if related to Chrome or my particular installation of Chrome.

 

edited: Also get this in traditional Internet Explorer

Thanks @Carey Knighton-Fitt 

Yes, the problem was is Chrome. It works with the other browsers. 

even when I open new incognito window I get the same result. Any idea if i re-install chrome it will fix?

Not as far as I know. A colleague has the same issues in Firefox. I have an open case with MS regarding this. MS currently struggling to understand its not related to user licensing.

As far as I can see it only relates to some tenants?

I was informed later today that it was now working in Firefox. So maybe there has been a miraculous change in the past couple of hours. Not had a chance to test yet.

Update. Still not working in chrome. MS support still unable to find solution

@Carey Knighton-Fitt I had the same error, Chrome was blocking cookies from other sites when I was using it in Incognito Mode. I allowed third party cookies and the error message has gone away and I can see our rooms again.