Can't find user on Teams

Question

Can't find user on MS Teams when searching for themPlease help&nbsp;

jcgonzalezmartin · Answer

Another possible reason could be the Teams upgrade mode where they are....I haved had this problem with a customer recently and in their case we discovered they have their users in "Islands" mode what prevented them to discover users in federated chats

christianjbergstrom · Answer

Isn’t IB the first step before scoped search toggle?

chrishoardmvp · Answer

Nah, typically it's the other way around - in my experience over the years here many more orgs have scoped directory search in play as opposed to IB. But they are the two main reasons you can't see someone from your own org, at least in searching and when trying to add them to Teams

chrishoardmvp · Answer

Hi Raymond950There could be a few reasons for this which you may need to check with your admin1.) They have information barriers enabled2.) They have implemented Scoped Directory Search in the Teams Admin CentreMore often, it's number 2Hope this answers your questionBest, Chris

chrishoardmvp · Answer

Haha yeah forgot above coexistence modes in a post SfB Online world. Nice one jcgonzalezmartin.&nbsp;That would be a third reason 😄
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Can't find user on Teams

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