Forum Discussion
Camera works in teams; no camera feed for participants
JoshLeporati I am having the same/similar issue. My camera is viewable in settings. It is the only camera on my Dell-XPS13, it works with WebEx and other applications, and Teams sees it in settings, but not during the meeting. It used to work until the most recent Win-10 update@
Did anyone find a solution? I have similar, if not exact same issue. Camera is available in settings and then preview, but is not available for an actual meeting. Thanks. Paul-1700
I got ours to work but not exactly sure which step resolved the issue. I totally reset our Lenovo Smarthub to factory defaults. Used a combination of these resources:
https://docs.microsoft.com/en-us/MicrosoftTeams/rooms/recovery-tool
Hub 500: "signing in" loop
https://forums.lenovo.com/t5/ThinkSmart/Error-signing-in-loop/m-p/5020054
Had the same problem with devices that were shipped for us. Demo units worked fine with same account/network so it was a bit baffling.
We updated Skype Room System software from Windows Store, that fixed the problem. Here is the SRS version overview, ours was on 4.2.4.0. To do this update:
- Log into device with admin account, open Edge
- Open https://www.microsoft.com/en-us/p/skype-room-system/9nblggh5799l
- Click Get, Windows Store should open
- If you click Install, you will be asked for Microsoft account. Instead click 3 dots (upper right corner) > Downloads and Updates
- Click update For Skype Room system. It takes some time (update is 600MB), but eventually entry for update should disappear
- Restart device, you will now see new splash screen with Teams logo. First boot seems to fail, software should restart itself (you will see bunch of windows opening/closing)
- After a while you should be logged in with full Teams experience.
- If calendar access does not work, in device settings enable modern authentication
Teams Room App in Microsoft Store
