Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)

CAMERA freezes using teams app in MAC OS

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New Contributor

I'm using a Macbook Air, and I installed MS Teams app on my laptop. Everything works fine until I get into a call and I turn on my camera. My officemates usually tell me that my camera froze but they can hear me clearly. 

- I tried using other meeting apps like zoom and I don't experience the same problem

- I tried logging in to online microsoft teams and my camera works perfectly fine

 

I tried uninstalling and reinstalling the app already. same thing. I tried checking for updates on the app. My internet connection is working perfectly fine as well. I have a personal Office 365 account as well (I'm currently using a corporate account), tried logging on to MS Teams app using that same thing. disabled GPU as well. 

 

I hope you can assist me with this problem. Appreciate it.

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