Forum Discussion

Brass Contributor

Mar 20, 2020

Solved

Camera freezes in Teams

Hi, I've had around 6/7 users contact me regarding their camera freezing when doing a video call on Teams. During the ringing stage the camera works fine but as soon as the person they are ringin...

Camera Freezing

Camera Issue

microsoft teams

Sonia2020
Mar 30, 2020
Foliero
The registry hack I found here fixed my camera freezing problem
https://windows101tricks.com/webcam-freezes-windows-10/

Martin390

Copper Contributor

Apr 24, 2020

Christian_Stokes

Hey,

I've tried this but still no help. My laptop camera is working perfectly during all the Teams meeting. I also have a SOLO Spark USB document camera that I use to show students drawings as I talk them through it. It worked perfectly last Wednesday but yesterday and today the USB document camera freezes are a couple of seconds. A warning pops up to say the camera has stopped working, try plugging it in and out.

Any idea why my build in web camera is working but my USB one freezes?

Brandon Hallock

Copper Contributor

Apr 24, 2020

Christian,

The first thing that comes to mind for me is drivers. Does the USB camera have drivers you can download?

Martin390