Forum Discussion
Christian_Stokes
Mar 20, 2020Brass Contributor
Camera freezes in Teams
Hi, I've had around 6/7 users contact me regarding their camera freezing when doing a video call on Teams. During the ringing stage the camera works fine but as soon as the person they are ringin...
Brandon Hallock
Mar 23, 2020Copper Contributor
I have a user that is having the same problem. Video works fine in other applications. Teams cause the problem. The audio is fine. Video starts, and then will freeze.
I am sorry I don't have a solution. I hope to see one on here.
- Christian_StokesMar 23, 2020Brass Contributor
Yes, I've had the same thing with other applications working fine but as soon as Teams has a video call it just freezes & then like you say, the audio is fine.
I tried with 1 of the users today logging them in via the Teams web client & doing a video call that way but again, as soon as the video connected the camera froze!