Forum Discussion
Calls from Polycom VVX phones to call queue dropped after 30 seconds when picked up by Teams client
- Hello Ryan,
Please get a case opened at Poly support. I'm from the escalations team and currently working this issue with our development team. I have reproduced it internally and provided all the info for code analysis.
As a side note, Poly and Microsoft recommend the usage of the latest maintenance release built on top of a qualified release, at the time of this post, 5.9.3. Maintenance releases are automatically qualified.
Thank you
Korbyn No Palo Alto hardware in our shop, and I've tried calling the call queue from a phone that's off our network and have had the same issue.
From what the Poly tech has shared with me, it sounds like the issue in this specific case may be due to a problem with Microsoft's interpretation of the SIP protocol.
Ryan Steele this is now working in our environment. I can't think of anything that we changed so I am assuming MS did something to correct the issue on the back end.
Ryan Steele In case anyone is as foolish as I am and is still trying to get the promised support for 3PIP phones with Microsoft Teams: This call drop issue is still occurring. The ticket I opened with Office 365 support in July is still in progress and the latest update from the Office 365 support technician says:
I understand that this has taken long time. As the team is already involved and testing the same at their end too to get the fix for the issue. I am regularly trying to get an update from my team so that I can share with you, Unfortunately we do not have when it will completely resolved and I am also looking the information from my team.
Just tested this again and it's still broken. It's been three weeks since I've had any contact from the Office 365 escalation engineer regarding this issue.
Thanks walter-wodzien. I've just tried a test call and it dropped as before, but maybe I just need to wait for this update to roll out to our tenant.