Forum Discussion

hellonickstone's avatar
hellonickstone
Copper Contributor
Oct 21, 2021

Call Queues - Voice Enabled Channel

Really like the Voice enabled channels for call queues and the ability for the users to easily add members to the Team and being able to see who's active.

 

The one problem we have is some of our call queue teams would like to enable Serial ringing for the Team in the order they choose.  This is completely possible if you manually create the list of agents but unable to see how to achieve this with a Team or a distribution list.

 

microsoft teams

2 Replies

  • JamesStorr's avatar
    JamesStorr
    Copper Contributor
    Oct 21, 2021
    Hi, I don't think this is possible right now. However, you can vote for this feature here https://microsoftteams.uservoice.com/forums/555103-public/suggestions/35620543-enhanced-call-queues
    Right now, I believe the order is determined by alphabetical order.
    • hellonickstone's avatar
      hellonickstone
      Copper Contributor
      Oct 21, 2021
      Thanks James, I did think that may be the case 😞 not many votes on this one so not holding out any hope of this becoming available any time soon.