Call Queue Calls not showing in log

Copper Contributor

I created a call queue. I tied it to a team. The logs weren't working there and showing missed calls. I changed the queue and tied it to a single person. The missed calls are not showing in the user log. 


How do I create a call queue that shows missed calls in logs correctly? I see the missed calls in the admin report for PSTN.  The only way I know I missed calls is to regularly run the admin report many times a day. Is this intended to work this way?

2 Replies

I know this has been a limitation on utilizing the Collaborative Experience in Microsoft Teams now. Can you please report the issue via the Microsoft Ticketing Tool. We have reported the issue as well from our end.

With Regards,
Satish U
Hello, I have sent you a private message with a potential solution.