Forum Discussion

Brass Contributor

Nov 20, 2019

Call disconnects while on mute.

Hi.

We have an issue where customers are complaining that a call will disconnect from a conference when the user has been on mute for a few minutes. Is there anything within Teams back end that would cause this or is this likely to be SBC behavior... Direct Routing

StevenC365
Nov 20, 2019
BenRooke that'll be the SBC disconnecting a call as it thinks the connection is broken as no data is coming on mute. See

https://techcommunity.microsoft.com/t5/Microsoft-Teams/Error-when-redirecting-calls-from-AutoAttendant-Call-Queue-to/m-p/671473

StevenC365
MVP
Nov 20, 2019
BenRooke that'll be the SBC disconnecting a call as it thinks the connection is broken as no data is coming on mute. See

https://techcommunity.microsoft.com/t5/Microsoft-Teams/Error-when-redirecting-calls-from-AutoAttendant-Call-Queue-to/m-p/671473

Forum Discussion

Call disconnects while on mute.

Share

Resources