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Rio_730's avatar
Rio_730
Copper Contributor
May 11, 2022

BUG Makes Teams Unusable for me

Hi,

 

Microsoft Teams Plugin for Outlook has been working perfectly fine and now all of a sudden stopped working with the above error.

We use Microsoft 365 accounts for Teams but not for e-mail. The e-mail in outlook is tied to our company and not 365.

 

Error: 'The user account in Outlook and Teams do not match. Please make sure you are signed in to both application with the same user name and privileges'

Nothing changed, other then I am guessing Teams Updated!

 

To add, this makes teams absolutely unusable for me since Teams makes it so hard to create a New Meeting without having attendees. I just want a link to paste into my e-mail and even that is not possible without jumping through hoops.

8 Replies

  • TonyMu's avatar
    TonyMu
    Copper Contributor

    Rio_730 Trying to update the May 13 Office and Windows updates might fix the problem.

  • JTC1856186's avatar
    JTC1856186
    Copper Contributor
    I am doing some reverse engineering on the plugin. The plugin itself is the issue, not Outlook and not Teams, although Teams does update the plugin.

    The latest version simply has a setting "ShowWarningOnTeamsAccountComparisionFail" which is defaulting to True. I'm working on a fix and will post ASAP.
    • JTC1856186's avatar
      JTC1856186
      Copper Contributor
      A temp fix is to edit %appdata%\Microsoft\Teams\Settings.Json

      Find meetingAddinEnableTeamsAccountComparison and set the value to 'false'.

      It will work instantly without needing to restart Outlook. The issue is that this file gets reverted when Teams is restarted. You can set to ReadOnly at your own risk.
      • sidfadnis320's avatar
        sidfadnis320
        Copper Contributor
        Hello there! Thank you for the updates so far - may I ask what is the plan to propogate this fix globally? Regards, Sid
    • JTC1856186's avatar
      JTC1856186
      Copper Contributor

      POSSIBLE FIX:
      Open %appdata%\Microsoft\Teams\settings.json
      Find "meetingAddinEnableTeamsAccountComparison" in the json file, and change the corresponding value to "false".

      Like this:

      From: "meetingAddinEnableTeamsAccountComparison":true
      To: "meetingAddinEnableTeamsAccountComparison":false

  • gperr74's avatar
    gperr74
    Copper Contributor
    Same issue here !

    We have Azure AD completely separated from our on-premise AD / Exchange servers (not even an hybrid-setup, nothing is synchronized).

    We manually create users in Azure AD with Contoso.onmicrosoft.fr. These accounts are only used for MS Teams.
    On-premise, users have a Contoso.com email address.

    Up until recently, we had no issue with creating meeting from Outlook in Teams.

    Now, some users are facing with "The user account in Outlook and Teams do not match. Please make sure you are signed in to both application with the same user name and privileges"

    The issue is seen only by a handful of people right now, but I fear more and more users will be impacted.

    Thank you.
  • EvocatiNick's avatar
    EvocatiNick
    Copper Contributor
    So we have several end users report this exacted fault over the past couple of days. So i assume this problem is going to be fairly wide spread for anyone using a teams account with a different email address to the exchange account they use in outlook.

    Can we get a comment from MS on this?

Resources

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Hi,

 

Microsoft Teams Plugin for Outlook has been working perfectly fine and now all of a sudden stopped working with the above error.

We use Microsoft 365 accounts for Teams but not for e-mail. The e-mail in outlook is tied to our company and not 365.

 

Error: 'The user account in Outlook and Teams do not match. Please make sure you are signed in to both application with the same user name and privileges'

Nothing changed, other then I am guessing Teams Updated!

 

To add, this makes teams absolutely unusable for me since Teams makes it so hard to create a New Meeting without having attendees. I just want a link to paste into my e-mail and even that is not possible without jumping through hoops.

","body@stringLength":"802","rawBody":"

Hi,

 

Microsoft Teams Plugin for Outlook has been working perfectly fine and now all of a sudden stopped working with the above error.

We use Microsoft 365 accounts for Teams but not for e-mail. The e-mail in outlook is tied to our company and not 365.

 

Error: 'The user account in Outlook and Teams do not match. Please make sure you are signed in to both application with the same user name and privileges'

Nothing changed, other then I am guessing Teams Updated!

 

To add, this makes teams absolutely unusable for me since Teams makes it so hard to create a New Meeting without having attendees. I just want a link to paste into my e-mail and even that is not possible without jumping through hoops.

","kudosSumWeight":3,"postTime":"2022-05-11T13:20:43.957-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:Adoption bug","text":"Adoption bug","time":"2022-05-11T13:20:43.957-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3360682_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6848},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi,   Microsoft Teams Plugin for Outlook has been working perfectly fine and now all of a sudden stopped working with the above error. 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Rio_730 Trying to update the May 13 Office and Windows updates might fix the problem.

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The latest version simply has a setting \"ShowWarningOnTeamsAccountComparisionFail\" which is defaulting to True. I'm working on a fix and will post ASAP.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-05-13T07:57:01.008-07:00","lastPublishTime":"2022-05-13T07:57:01.008-07:00","metrics":{"__typename":"MessageMetrics","views":3774},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:3360682/message:3371308","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3wxMzI6MHxpbnQsMzM3MTg1NSwzMzcxODU1","node":{"__ref":"ForumReplyMessage:message:3371855"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3wxMzI6MHxpbnQsMzM3MTg1NSwzMzcxNDUy","node":{"__ref":"ForumReplyMessage:message:3371452"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3371855":{"__typename":"ModerationData","id":"moderation_data:3371855","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1390118":{"__typename":"User","id":"user:1390118","uid":1390118,"login":"sidfadnis320","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-05-14T00:35:18.237-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-9.svg"},"rank":{"__ref":"Rank:rank:37"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:gxcuf89792/user:1390118"},"ForumReplyMessage:message:3371855":{"__typename":"ForumReplyMessage","uid":3371855,"id":"message:3371855","revisionNum":1,"author":{"__ref":"User:user:1389615"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:3371308"},"conversation":{"__ref":"Conversation:conversation:3360682"},"subject":"Re: BUG Makes Teams Unusable for me","moderationData":{"__ref":"ModerationData:moderation_data:3371855"},"body":"A temp fix is to edit %appdata%\\Microsoft\\Teams\\Settings.Json

Find meetingAddinEnableTeamsAccountComparison and set the value to 'false'.

It will work instantly without needing to restart Outlook. The issue is that this file gets reverted when Teams is restarted. You can set to ReadOnly at your own risk.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-05-13T08:58:18.818-07:00","lastPublishTime":"2022-05-13T08:58:18.818-07:00","metrics":{"__typename":"MessageMetrics","views":3681},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:3360682/message:3371855","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MXwxMzI6MHxpbnQsMzM3NDMyMCwzMzc0MzIw","node":{"__ref":"ForumReplyMessage:message:3374320"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3374320":{"__typename":"ModerationData","id":"moderation_data:3374320","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3374320":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1390118"},"id":"message:3374320","revisionNum":1,"uid":3374320,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:3371855"},"conversation":{"__ref":"Conversation:conversation:3360682"},"subject":"Re: BUG Makes Teams Unusable for me","moderationData":{"__ref":"ModerationData:moderation_data:3374320"},"body":"Hello there! Thank you for the updates so far - may I ask what is the plan to propogate this fix globally? Regards, Sid","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"119","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-05-14T00:36:22.872-07:00","lastPublishTime":"2022-05-14T00:36:22.872-07:00","metrics":{"__typename":"MessageMetrics","views":3463},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:3360682/message:3374320","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3371452":{"__typename":"ModerationData","id":"moderation_data:3371452","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:3371452":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1389615"},"id":"message:3371452","revisionNum":2,"uid":3371452,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:3371308"},"conversation":{"__ref":"Conversation:conversation:3360682"},"subject":"Re: BUG Makes Teams Unusable for me","moderationData":{"__ref":"ModerationData:moderation_data:3371452"},"body":"

POSSIBLE FIX:
Open %appdata%\\Microsoft\\Teams\\settings.json
Find \"meetingAddinEnableTeamsAccountComparison\" in the json file, and change the corresponding value to \"false\".

Like this:

From: \"meetingAddinEnableTeamsAccountComparison\":true
To: \"meetingAddinEnableTeamsAccountComparison\":false

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We have Azure AD completely separated from our on-premise AD / Exchange servers (not even an hybrid-setup, nothing is synchronized).

We manually create users in Azure AD with Contoso.onmicrosoft.fr. These accounts are only used for MS Teams.
On-premise, users have a Contoso.com email address.

Up until recently, we had no issue with creating meeting from Outlook in Teams.

Now, some users are facing with \"The user account in Outlook and Teams do not match. Please make sure you are signed in to both application with the same user name and privileges\"

The issue is seen only by a handful of people right now, but I fear more and more users will be impacted.

Thank you.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2022-05-12T07:18:01.248-07:00","lastPublishTime":"2022-05-12T07:18:01.248-07:00","metrics":{"__typename":"MessageMetrics","views":5681},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:3360682/message:3365374","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1388055":{"__typename":"User","id":"user:1388055","uid":1388055,"login":"EvocatiNick","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-05-12T01:08:28.284-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-9.svg"},"rank":{"__ref":"Rank:rank:37"},"messagesCount":1,"kudosGivenCount":1,"kudosReceivedCount":2,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:gxcuf89792/user:1388055"},"ModerationData:moderation_data:3363146":{"__typename":"ModerationData","id":"moderation_data:3363146","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1388208":{"__typename":"User","id":"user:1388208","uid":1388208,"login":"Wimaerts1984","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-05-12T03:30:22.976-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-1.svg"},"rank":{"__ref":"Rank:rank:37"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:gxcuf89792/user:1388208"},"ForumReplyMessage:message:3363146":{"__typename":"ForumReplyMessage","uid":3363146,"id":"message:3363146","revisionNum":1,"author":{"__ref":"User:user:1388055"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumTopicMessage:message:3360682"},"conversation":{"__ref":"Conversation:conversation:3360682"},"subject":"Re: BUG Makes Teams Unusable for me","moderationData":{"__ref":"ModerationData:moderation_data:3363146"},"body":"So we have several end users report this exacted fault over the past couple of days. So i assume this problem is going to be fairly wide spread for anyone using a teams account with a different email address to the exchange account they use in outlook.

Can we get a comment from MS on this?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2022-05-12T01:11:37.031-07:00","lastPublishTime":"2022-05-12T01:11:37.031-07:00","metrics":{"__typename":"MessageMetrics","views":6630},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:3360682/message:3363146","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3wxMzI6MHxpbnQsMzM2MzkyNiwzMzYzOTI2","node":{"__ref":"ForumReplyMessage:message:3363926"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3363926":{"__typename":"ModerationData","id":"moderation_data:3363926","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3363926":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1388208"},"id":"message:3363926","revisionNum":1,"uid":3363926,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:3363146"},"conversation":{"__ref":"Conversation:conversation:3360682"},"subject":"Re: BUG Makes Teams Unusable for me","moderationData":{"__ref":"ModerationData:moderation_data:3363926"},"body":"

also reported here https://docs.microsoft.com/en-us/answers/questions/845220/teams-schedule-in-outlook-error.html

EvocatiNick 

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