May 19 2021 08:51 PM
May 19 2021 08:51 PM
My org has used breakout rooms in private channel meetings for several months, then about 2 weeks ago the breakout rooms icon in the meetings disappeared for our entire org. (Yes, we are all up to date on apps, using desktop version, we are the meeting organizer, etc.).
Breakout rooms are available as usual in the general channels. I've contacted support and gone through several checks, but they are now saying that breakout rooms just aren't available in private channels. Why turn off a perfectly great feature? Is anyone else having this issue? I can't find more info online and Microsoft Teams help/tutorial info doesn't mention this limitation.
May 20 2021 12:07 AMSolution
May 20 2021 06:23 PM
@ChristianJBergstrom Thanks for sharing your experience too.... I'll take your advice and try the new support ticket.
May 20 2021 09:03 PM
I got the same issue from May 7th until now. The Breakout rooms icon is not available in the private channels but the General channel. Also, the “Turn on new meeting experience” disappeared from Teams -> Settings -> General -> Application.
I tried to reinstall Office 365, but it did not help.
With the current Covid-19, there are already too many teams to manage. A private channel is a perfect choice for organizing private meetings between a small group of members in a big team. Even though it is a small group, we need the breakout rooms sometimes. We don't want to create some more teams for such meetings. Please bring Breakout rooms back to private channels.
May 28 2021 07:39 AM
@Sar_21Same problem here. Also as there is not much information to be found about this issue + The fact that some sources mention that the Breakout Rooms have never existed in Private Chanels, made me very confused. I'm responsible to educate ±10k coworkers with the use of MS Teams and I announced this feature as a possibility ... then it suddenly dissepeared ... I started to think I did something wrong. It is very unprofessional from the developers to not announce this change in advance. As we all mention, this is one very usefull action in Teams and I hope they will get it back up soon. Still I do wonder why this is escalating like this :\ .
May 28 2021 12:19 PM
@KrisVB Definitely agree with you! The Microsoft representative who is handling my support ticket didn't seem to realize at first that breakout rooms wouldn't work in private channels (they had me screenshare and create test teams and meetings to see the issue). Then after a few days they told me that the breakout rooms had never been and aren't available in private channels. After I assured them we had been using breakout rooms for months, now will check more to find out "why it was working before the update." ...almost as if MS didn't know about it? I just hope they reverse this situation and allow breakout rooms in all meetings - its an essential feature.
May 30 2021 09:11 AM - edited May 30 2021 09:46 AM
@Vesa Nopanen Hello Vesa, have you heard anything about breakout rooms being withdrawn from private channels? I've read your article about breakout rooms and private channels so know you have used them as well.
I assume all settings for using breakout rooms are enabled here.
May 30 2021 11:18 PM
Jun 02 2021 12:26 AM - edited Jun 02 2021 12:28 AM
I got this response today from my MS support case... looks like they removed the rooms from private channels and don't have any timeline to return this feature. So disappointing - especially making such a huge change without any notice given.
Aug 03 2021 10:51 PM
I just got confirmation from MS Premier support that they indeed pulled out this feature as it had issues: