Bluetooth headset microphone bad quality

I try use my bluetooth headset (Sony WH-XB900N) in MS Teams. Sound ist good but other members in the video conference can't hear me very good. My voice is very quiet. The same in the test call option...

Bluetooth

Headset

Microphone

Microsoft Teams

LinusCansby
Apr 17, 2020
Philipp71 Hard to say what the problem is. Microsoft have a certification program where audio devices are certified for Teams. They check quality of microphones and bluetooth connection before a device can be certified. One requirement is to use a bluetooth dongle to connect the audio device since the built-in bluetooth in the computer can be of low quality.

Check out certified devices here:
https://products.office.com/en-us/microsoft-teams/across-devices/devices/category?devicetype=36

Osmosys

Copper Contributor

GauthamJ for the xb900n model, if the microphone is recognized and you just have isues with the sound level,,,Try every time you start a call with any program after the call has started, put your finger on the right earbud and hold it for about 3 seconds to activate the use of the microphone, at that moment windows recognize it and it works perfect. You will have to do this each time they initiate a call, join a group or change applications. i hope it works for you too,,

Philipp71

Copper Contributor

Jan 29, 2021

Osmosys this is not working working for me. the microphone level is still very, very low. the other side is able to hear me but very very silent when I speak normal. I have to speak very loud so that the quality is a bit better (still not good)).

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Bluetooth headset microphone bad quality

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