Forum Discussion
Bluetooth headset microphone bad quality
Philipp71 Hard to say what the problem is. Microsoft have a certification program where audio devices are certified for Teams. They check quality of microphones and bluetooth connection before a device can be certified. One requirement is to use a bluetooth dongle to connect the audio device since the built-in bluetooth in the computer can be of low quality.
Check out certified devices here:
https://products.office.com/en-us/microsoft-teams/across-devices/devices/category?devicetype=36
Exact same issue here with the same headset. Calls on my mobile have great audio (the others can hear me and i can hear them, also in conference calls), but when connected by bluethooth on my windows 10 laptop they barely hear me.
When i use the cord with jacks the audio is excellent.
Also when testing connected by bluetooth, the indicator only shows a minimal result when talk (even if i shout really loud). Only when i make a sound right next to the microphone (on the earpiece) the meter indicates a substantial level, but this would give a deafening loud sound for the one i'm talking to if i used my phone.
Did a reset of the headphone, removed it from windows, paired again but still the same issue on my laptop.
TENetherlands
First of all, non-supported Bluetooth devices without dongles can give audio quality issues using it with Microsoft Teams (but also with Skype for Business), that's why Microsoft selected some products from vendors that are certified for Teams.
I'm using the Sony WH1000-XM3 for listening to music but always switch back to the Plantronics 8200 when joining a Microsoft Teams call. It's not for the bad Bluetooth connection (because sometimes it works well), but it's for the microphone inside this headset as it isn't build to use as a communication device. When using my sony's, everyone in the call can hear everything here in the room, and with a kid of 2, it can be loud 😉
My advice is to use a certified Teams device to enjoy the best audio quality.
ps, if you still want to use the Sony's:
Are you using any other Bluetooth peripherals? Check the settings for that. Had it in the past that someone else (approx 2 meters away) was interfering on the Bluetooth channel as it was using the "High" output setting for his headset.
