Forum Discussion
Bluetooth headset microphone bad quality
Philipp71 Hard to say what the problem is. Microsoft have a certification program where audio devices are certified for Teams. They check quality of microphones and bluetooth connection before a device can be certified. One requirement is to use a bluetooth dongle to connect the audio device since the built-in bluetooth in the computer can be of low quality.
Check out certified devices here:
https://products.office.com/en-us/microsoft-teams/across-devices/devices/category?devicetype=36
I have the same headset and the same issues with Webex. On my mobile phones the headsets work well on all conferencing systems, just with the windows 10 laptop I have muffled to no sound, if I use hands-free microphone input device. As I workaround I use headsets for audio output and microphone of laptop for input device, but that is not nice.
I tried a bunch of experiments. The core problem for me on my Thinkpad T470s was windows 10 itself cannot hear the microphone. I tried apps like sound recorder, even there my recording is muffled and bad. I tried another pair of headphones Bose QC35 and it works perfectly well. It's either Sony and windows 10 interoperability or bad drivers. Some expertise on this area will help.
GauthamJ for the xb900n model, if the microphone is recognized and you just have isues with the sound level,,,Try every time you start a call with any program after the call has started, put your finger on the right earbud and hold it for about 3 seconds to activate the use of the microphone, at that moment windows recognize it and it works perfect. You will have to do this each time they initiate a call, join a group or change applications. i hope it works for you too,,
