Forum Discussion

Brass Contributor

May 29, 2020

Solved

Bluetooth audio out stops when using Teams

Hi everyone. I have a pair of Taotronics Soundliberty 79 earbuds. They've pair fine with my laptop running Win 10 and work for listening to music. I've also tested joining a Google Meets meeting a...

Bluetooth

calling

meeting

tofuse666
Feb 05, 2021
@ThereseSolimeno
I've been criticizing Microsoft for owning the problem and doing nothing about it. I did follow the suggestion from Sven and updated the driver for my Intel Wireless Bluetooth device. With driver version 22.20.0.3 - 2020-11-27 the problem seem to be there no more.

With that I was wrong in my opinion that Microsoft is to blame for the issue and that you deliberately would ignore the problems caused. I apologize for that.

kind regards
T

tofuse666

Copper Contributor

Feb 05, 2021

@ThereseSolimeno

I've been criticizing Microsoft for owning the problem and doing nothing about it. I did follow the suggestion from Sven and updated the driver for my Intel Wireless Bluetooth device. With driver version 22.20.0.3 - 2020-11-27 the problem seem to be there no more.

With that I was wrong in my opinion that Microsoft is to blame for the issue and that you deliberately would ignore the problems caused. I apologize for that.

kind regards

JWu28

Copper Contributor

Oct 20, 2022

2 years later, I battled the same issue. I am on Win11 and upgraded to latest Intel BT driver published on 2022 and the problem is fixed.

TheOcdi
Copper Contributor
Nov 25, 2022
reneelaulupiduee This is amazing. I am blown away, a suggestion that I can confirm works. This is truly brilliant. Thank you for sharing, I encourage everyone else to give this a go too!
reneelaulupiduee
Copper Contributor
Nov 25, 2022
I got it working - after stoping
Bluetooth Audio Gateway service, when its stoped, all working fine like before last windows update

I noticed, when I restarted i sound come back and then stoped,
Then I disabled entirely "Bluetooth Audio Gateway service" service
No ok , other sounds all working toghether with teams test call
TheOcdi
Copper Contributor
Oct 20, 2022
JWu28 I wish! I was hopeful this would apply to my device, however I upgraded my drivers to the latest Intel bluetooth driver (BT-22.170.0-32-64UWD-Win10-Win11.exe) and I am on Win11 with latest updates, audio is still killed if using a microphone other than the bluetooth headset. It seems to activate some mode that requires both mic + sound to go through the BT headset. This prevents audio while the call is active, even if I have working music + an active call using the web browser.

If there was a way to prevent engaging BT Phone mode (or whatever it is), I'm sure this would solve the issue. I'm stuck using a browser to get hifi sound, which would be fine, but the web app doesn't have all the capabilities of the desktop app. Still so frustrating.