Forum Discussion
Bluetooth audio out stops when using Teams
I've been criticizing Microsoft for owning the problem and doing nothing about it. I did follow the suggestion from Sven and updated the driver for my Intel Wireless Bluetooth device. With driver version 22.20.0.3 - 2020-11-27 the problem seem to be there no more.
With that I was wrong in my opinion that Microsoft is to blame for the issue and that you deliberately would ignore the problems caused. I apologize for that.
kind regards
T
I was aware of the difference between headphone mode (sounds great) and headset mode (works well for calls but not for music). Now I have technical descriptions which is nice, but doesn't solve the problem. 😉
As with the Author of that article, I'm using AirPods on the PC as well with mostly good luck and mostly good sound quality.
The disconnection issues we're seeing though still seem to be software based, either with our Teams or Windows handles those connections. I can say that Zoom doesn't cause the same disconnection issues when running on windows, although we don't use it anywhere near as much as Teams so it could just be good luck that we haven't hit that snag yet. I do believe the issue lies Windows' or Teams' handling of the bluetooth connection and that they might need some work, but it's hard to say.
It seems like you might be trying to deflect responsibility for the issue, but the fact remains - Bluetooth Audio Gateway Service which seems to be what's crashing? Microsoft. Windows? Microsoft. Teams? Microsoft.
Pretty sure at it's core, it's still a microsoft issue.
I have the same issue except with TicPod earbuds. Teams works great through them for a few minutes, then sound and mic stops in teams but not system sounds and I need to switch teams to use my PC speaker and mic. After a few minutes, I can switch back to the TicPods and it works again for a short time. This seems to be the only application this happens in.
Duane
TicPod Free
Windows 10
HP Folio 9480m