SOLVED

Background Effects not loading

%3CLINGO-SUB%20id%3D%22lingo-sub-2431142%22%20slang%3D%22en-US%22%3EBackground%20Effects%20not%20loading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2431142%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20I%20used%20to%20be%20able%20to%20use%20the%20Background%20Effects%20in%20Teams%20(Windows%20Desktop%20Application).%20I%20had%20the%20same%20background%20for%20a%20while%20and%20wanted%20to%20change.%20I%20click%20on%20the%20button%20to%20open%20the%20Background%20Effects%20and%20it%20loads%20for%20a%20good%203-4%20minutes.%20When%20the%20page%20is%20finally%20displayed%2C%20I%20can%20only%20select%20%22No%20Effect%22%20or%20%22Blur%22.%20All%20other%20images%20are%20unselectable*%20and%20I%20cannot%20add%20a%20custom%20image%20either.%20I%20tried%20clearing%20the%20cache%20or%20re-installing%20the%20app%2C%20but%20I%20still%20end%20up%20with%20the%20same%20behavior.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E*%20When%20I%20click%20on%20another%20image%20than%20%22Blur%22%20or%20%22No%20Effect%22%2C%20the%20selected%20image%20has%20a%20yellow%20border%20but%20the%20check%20is%20not%20there%20and%20the%20effect%20doesn't%20work%20either.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2431142%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2442051%22%20slang%3D%22en-US%22%3ERe%3A%20Background%20Effects%20not%20loading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2442051%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1074797%22%20target%3D%22_blank%22%3E%40Chris20123234%3C%2FA%3E%26nbsp%3B%20%26nbsp%3BIt's%20usually%20a%20hardware%20issue.%26nbsp%3B%20Please%20take%20a%20look%20at%20these%20past%20community%20posts%20for%20solutions%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fmicrosoft-teams%2Fbackground-effect-option-missing%2Fm-p%2F1718532%22%20target%3D%22_blank%22%3EBackground%20effect%20option%20missing%20-%20Microsoft%20Tech%20Community%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fmicrosoft-teams%2Fselect-my-background-option-not-visible-in-my-ms-teams%2Fm-p%2F1526537%23M65579%22%20target%3D%22_blank%22%3ERe%3A%20Select%20my%20Background%20option%20not%20visible%20in%20my%20MS%20Teams%20-%20Page%202%20-%20Microsoft%20Tech%20Community%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

So I used to be able to use the Background Effects in Teams (Windows Desktop Application). I had the same background for a while and wanted to change. I click on the button to open the Background Effects and it loads for a good 3-4 minutes. When the page is finally displayed, I can only select "No Effect" or "Blur". All other images are unselectable* and I cannot add a custom image either. I tried clearing the cache or re-installing the app, but I still end up with the same behavior. 

 

 

* When I click on another image than "Blur" or "No Effect", the selected image has a yellow border but the check is not there and the effect doesn't work either.

2 Replies
best response confirmed by Chris20123234 (New Contributor)