Automation for a real estate brokerage

I manage a real estate brokerage and am looking for help in how to utilize Microsoft teams better.  I would like to have it automate processes for my associates.  Example, they are looking to list a property, it will guide them to a tutorial and provide all of the documents that i uploaded.  Another example, they want to request a lockbox or signs, it will ask them the relevant information and then put it in my queue.

Any help would be appreciated!