Forum Discussion

Copper Contributor

Nov 05, 2019

Auto Attendant issue

i have an issue in autoattendant : I logged in a Teams user (member of call queue set in autoattendant) on phone (Audiocodes c450hd) When this user tries to answer auto attendant calls, the call do...

Brass Contributor

We are using a SIP trunk from BT.

8alemas63_

Copper Contributor

Nov 14, 2019

Alex_DunlopI advice you the following link (valid both SIP trunk and PSTN scenario)

https://ucstatus.com/2019/05/14/how-to-assign-a-direct-routing-number-to-an-auto-attendant-or-call-queue-in-microsoft-teams-phone-system/

Let me know if it will be helpful

Alex_Dunlop
Brass Contributor
Nov 15, 2019
Thanks for that, it isn't the issue however. It seems to be that a call transfer from the auto attendant to call queue results in the agent being unable to answer the all. Today I'm going to try deleting and recreating the AA and Queue, if this doesn't work i will raise a support case with MS.