Audio sharing not working when using bluetooth headset on MacBook Pro

[SaraGM1380]

Hi everyone,

I hope to get the help I need here after reading other threads and trying different solutions without success.

I have recently started using Teams for my online teaching, but my students cannot hear my shared audio if I am using my bluetooth headset, which I need for my lessons. I have tried switching both my device audio settings and Teams' audio setting without success. I am quite desperate as I need this to be able to work properly! I have a 2017 MacBook Pro.

I know it's not my headset as I have been working with Zoom without a problem, but can't seem to find the solution to crack this one on Teams - please help!

Many thanks,

Sara.

[#2]

@SaraGM1380 

Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:

• Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

Get support | Microsoft Docs

https://support.serviceshub.microsoft.com/supportforbusiness/create

• Additional tech support is available at support.microsoft.com or Answers.microsoft.com, where authorized Microsoft agents are available to trouble an issue until it’s resolved.