Forum Discussion

Copper Contributor

Jun 07, 2021

ATEM Mini Audio Not Working With Teams

I have tried to use an ATEM Mini Pro and an ATEM Mini Extreme ISO with Microsoft Teams. Teams shows the ATEM as an audio input, but when I get into a presentation or try to make a test call, there is...

microsoft teams

mading

Copper Contributor

Nov 24, 2021

Thanks ryanomara

I removed Teams, updated the Mac to 11.6.1 (from 11.6), and then reinstalled Teams. It works now. No idea why though? So, you plug in a 3.5 mm cable out the headset port on the Rode Mic to Mic2 on the ATEM. Do you also USB into the computer? Thank you, -M

ryanomara

Copper Contributor

Nov 24, 2021

Teams seems to only use a mono signal. If you have stereo mic it only uses the left channel to create the mono signal. If you are set up like our studio, they had two mics, and the troubleshooter was sometimes using a right mic and sometimes the left. So the audio channel was rather sporadic 😂

So here is a WTF solution which worked for our studio (Rode Wireless Go Stereo Transmitter connected to Camera ->HDMI -> Atem -> USB -> PC Running MS-Teams

On the Rode Go transmitter you can send Seperate Left and Right Signals or a combined Signal from both

The combined signal works.

Using seperate signals/Channels
The LEFT signal works
The Right signal does not.

Once we switched to combined everything worked fine.

Thanks to @Clive_Turner for explaining how the universe works in this thread: https://answers.microsoft.com/en-us/msteams/forum/all/unable-to-set-microsoft-teams-audio-to-stereo/2dbada6c-9457-4af9-a919-5ccf5701d3d3

mading
Copper Contributor
Dec 01, 2021
Thank you ryanomara for this information. I am glad it works. I may need to try it should my Teams stop working again with my ATEM. TTFN, -M
Matt_Hunsaker355
Copper Contributor
Nov 24, 2021
After a year of pulling out my hair, I have fixed this. Thanks! I set my C200 to send out a combined signal and voila, it now works.