Forum Discussion

christh0mas's avatar
christh0mas
Copper Contributor
Dec 19, 2019

Assign Multiple Phone Numbers to a Single User?

Hello.  I am wondering if there is a way to assign more than one phone number to a single user much like you can make several e-mail addresses for them. Is this possible?   Thanks.
Phone Number
teams
  • LinusCansby's avatar
    LinusCansby
    Dec 19, 2019

    Hi,

     

    No that is not possible. You can do some workarounds.

     

    - If you are using Direct Routing you can in your SBC re-route the call. So if you have the number +15551234 assigned in Teams, you can in the SBC configure so that calls to +15559876 is forwarded to +15551234.

     

    - You could create a Call Queue in Teams and assigned the extra number +15559876 to that queue and add your user as an agent. Not the nicest solution, but it works.

     

    - Create an extra user that forwards calls (requires an extra license).

     

Angelokes's avatar
Angelokes
Copper Contributor
Hi there, any update on this? Any idea if now it is possible to assign more than one phone number to a single user? Thank you
Jamie_MM's avatar
Jamie_MM
Copper Contributor
Sep 19, 2023

Angelokes, I have not heard back from this ticket. One solution is to add the second number to a resource number and have that forwarded to the other number. I opted for the second solution: buying a basic license and having two separate accounts. Messy, but allows me to make outbound calls from either number, the first solution only works for inbound calls.

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