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christh0mas's avatar
christh0mas
Copper Contributor
Dec 19, 2019

Assign Multiple Phone Numbers to a Single User?

Hello.  I am wondering if there is a way to assign more than one phone number to a single user much like you can make several e-mail addresses for them. Is this possible?   Thanks.
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teams
  • LinusCansby's avatar
    LinusCansby
    Dec 19, 2019

    Hi,

     

    No that is not possible. You can do some workarounds.

     

    - If you are using Direct Routing you can in your SBC re-route the call. So if you have the number +15551234 assigned in Teams, you can in the SBC configure so that calls to +15559876 is forwarded to +15551234.

     

    - You could create a Call Queue in Teams and assigned the extra number +15559876 to that queue and add your user as an agent. Not the nicest solution, but it works.

     

    - Create an extra user that forwards calls (requires an extra license).

     

morrisrick63's avatar
morrisrick63
Copper Contributor
Jan 03, 2021

I'm also new to the game and have a need and not sure to work around it. We are moving from Vonage.

 

When the virtual assistant answers and the the called requests me in one two ways I don't know how to handle it.

 

I have a staff of 7 people - if the caller wants to reach me (Rick) they get the option and it goes to my account and either rings me or they leave a voice mail.

 

Option 2 - if the caller is in an emergency and presses 9 for after hours emergency response - MOST of the time it will also come to my phone (cell) but at times I have it go to another employee to cover me.  I don't know how to set something like this option up so it can be moved to different people ro better yet - if it sends the call to my phone it distinguishes itself between a regular caller and and an emergency must answer call.

 

Any idea how to set this up?


Rick

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