Forum Discussion
Android App - incoming calls ring on handset but no option to answer the call?
gbamp Been struggling with this as well but found the solution.
Go into Settings/Notifications/Teams/Incoming Calls
Select Incoming Calls ( Didn't realize there was a deeper menu)
Change to have Alert versus Silent. (Mine was set to Silent but I could still hear the call)
You can also choose to "Show As Pop Up"
With those changes, a pop up will appear that you can answer.
mikekeats darn, I thought that solution had a lot of potential. Well I hope either Google or Microsoft gets this one fixed soon... we really need to be able to answer incoming calls! I think maybe Microsoft should just add an answer call option directly to the UI of the Teams app itself instead of relying on Android's notification UI for this functionality...
- It would have been nice. There clearly a bug with Teams, Android 10 with Pixel 2XL. Would be interesting to know if someone else has the same device or version of Android who could test with a Call Queue
Our team is in the process of transitioning over the Microsoft Business Phone System and in testing Call Queues we ran into this exact issue, both Android users on Android 10 (Pixel and Galaxy phones) are experiencing the same thing: direct dial calls work fine, they see the call pop-up and can answer, when a call comes in from a Call Queue their phone vibrates and rings, but there is no way of answering the call, we went through all the troubleshooting steps mentioned earlier in this thread w/o success.
A ticket has been opened with Microsoft, we'll see what they come back with...
