Allowing Teams Call Queue and Auto Attendant lookup in Teams Search

Copper Contributor

Hi Folks, 

I'm curious if anyone has ran into this issue and how they may have resolved it/worked around it. We currently have enabled "Scope directory search using Exchange address book policy" in Teams. The problem then is we cannot lookup Call Queues and Auto Attendants from Teams as they will not show in the GAL. My preference is to keep the Scoped search enabled to limit certain objects in AAD from appearing in the search. 

2 Replies


Did you manage to resolve this ?


we have the same issue with AA & CQ




We talked to Microsoft and and the only answer as of then was to disable the option to scope directory search on Exchange Address book. We went ahead and made the change and all has been fine. Luckily we were not really using Address book policies or IB's.