adding a toll free number for Saudi to my audio conferencing bridge list

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when i search online if there is a toll free number for Saudi Arabia for the audio conferencing, the search shows yes. here is the link:


but when i go on my admin account for Teams and want to add it, its not there, how can i add Saudi to my bridging list?

7 Replies


hi Rona,


Please find the answer to your queries :-

Toll free number for Saudi is not available whether shared or dedicated lines as per described in the MS link:-

Toll and toll-free numbers for services

Feature Details
What capitals or major cities can you get toll numbers for?Riyadh
Are toll numbers available?Yes
Are toll-free numbers available?No



secondly, you can add a dedicated service number for Saudi by following the steps listed in MS doc :-

If you want to get toll and toll-free phone numbers for Audio Conferencing, Auto attendants, and Call queues, see Getting service phone numbers for Skype for Business and Microsoft Teams.


Get new service numbers



 Using the Microsoft Teams admin center

  1. In the left navigation, go to Voice > Phone numbers, and then click Add.
  2. Enter a name for the order and if you want, add a description.
  3. On the Location and quantity page, do the following:
    1. Under Country or region, select a country or region.
    2. Under Number type, select the type of service number that you want.
    3. Under Location, select a location. If you need to create a new location, click Add a location.
    4. Under Area code, select an area code.
    5. Under Quantity, enter the number of numbers that you want for your organization, and then click Next to select your numbers.
  4. Select the numbers you want. You have 10 minutes to select your phone numbers and place your order. If you take more than 10 minutes, the phone numbers will be returned to the pool of numbers.
  5. When you're ready to place your order, click Place order.



please let me know if you have any questions or queries 



I can just confirm that I can't order numbers for Saudi either, I check both the new and the old portal. So I guess you have to contact Microsoft Support get sort this out.

In the document you sent it is only Toll numbers that should be available, not Toll-free.

Hi @Linus Cansby 


Did you manage to get Toll number for Saudi? I have the same requirements and I know that Toll Service number should be available but I can't order one from the portal.

I can't see any numbers for Saudi. Contact Microsoft Support.

Any update on this? did someone manage to get this sorted out in Saudi?


I get to have this done in United Arab Emirates:


For getting both the Toll and Toll Free Number for UAE you need to raise the request with Microsoft through your Account Manager or through the Support Channel. Post that only the numbers are Assigned as there are limited numbers available.

With Regards,
Satish U
Hi Ammar, Refer the Community Discussion. Please send an email to the Email Address in case you are unable to add a specific Country Toll or Toll Free Numbers in Office 365 Portal. You need to provide your Tenant Id in the email address the the rest would be done by the Support Team. With Regards, Satish U