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Microsoft

We’ve heard reports that the Microsoft Teams Meeting Add-in for Outlook on Windows does not show up for some users who have installed the desktop app.  There are several reasons why the add-in may not display that have simple remedies.  Here are some steps to help you troubleshoot this problem.

 

Install the Teams app as an administrator of the Windows computer.

One requirement for successfully installing the add-in on a Windows computer is that the user must have administrator permissions on the computer.  This is a requirement because COM add-ins to Outlook write to the Windows registry, and only administrators can modify the registry.  If the user who wants to schedule Teams meetings in Outlook is not an administrator, an administrator must install the Teams app first, and then the user can sign in and run Outlook.

 

Run Outlook in normal user mode, not as an administrator. 

When starting Outlook, do not run it with elevated permissions as this can interfere with identifying registered COM add-ins.

 

Download, install and sign into Teams and then restart Teams and Outlook, in that order. 

To ensure that the add-in is installed and loaded correctly, you may need to restart Teams and Outlook after installing.  Follow these steps:

  • Download the Teams desktop app, run it, and sign in at least once.
  • After signing into Teams, restart the app.
  • Restart Outlook (after restarting Teams).

 

Ensure that the add-in is installed and enabled.  If after all that, you still don't see the add-in, make sure that it isn't disabled for some reason.

  • In Outlook, click File and then Options.
  • Select the Add-ins tab of Outlook Options dialog box

Outlook Options, Add-ins.jpgOutlook Options, View Add-ins dialog box

  • Confirm that Microsoft Teams Meeting Add-in for Microsoft Office is listed in the Active Application Add-ins list
  • If the Teams Meeting Add-in is listed in the Disabled Application Add-ins list, select COM Add-ins in Manage and click Go…
  • Set the checkbox next to Microsoft Teams Meeting Add-in for Microsoft Office

Outlook COM Add-ins.jpgOutlook Options, View Add-ins dialog box

  • Click OK on all dialog boxes and restart Outlook.

 

This should help fix the most common issues with the add-in.  If you continue to experience problems, please contact your support team for further assistance.

 

Thanks for using Microsoft Teams!

 

80 Comments
Visitor

Hi,

 

I found a workaround:

 

When Teams add-in is correctly installed but you don't see the teams add-in in the ribbon, do the following:

Close Outlook

Open Teams and schedule a teams meeting.

Open Outlook | Calendar | 

The Teams Meeting Addin appears in the Ribbon

 

Hope this helps.
Regards,

Eduard Dalm, Enterprise Archtiect ITVT Group

New Contributor

@Wayne Dean this is what O365 support said about it. Laughable really and unfortunately the level of poor support we have now come to expect from Microsoft. To be clear I did not suggest the case be closed in any way. This has not been resolved.

 

"I am responding regarding your Office 365 service request. I have closely observed this case under my vicinity and found that it’s out of support boundaries for office 365 team and based on previous communication it appears that you have given closure on the case. We are now proceeding with the Closure on the case."

 

"Issue: Teams Meeting button is missing in Outlook for Mac.

As per our discussion on the case:

And I checked with next level so in this scenario outlook for mac support would be able to assist you in a better way.

In order to contact to Outlook for mac support .

You can click on Help>>contact support option."

New Contributor

Just tried the Insider builds of Outlook for Mac, both 16.23 and 16.24 and neither fix this issue.

Microsoft

Hi All,

 

I would suggest going through the previous comments on this thread, which talk about the add-on needing to be enabled and the mode being set correctly at the tenant level. Once enabling all the relevant services (settings), it may take a few hours to rollout. I would check the portal office.com (Outlook) in all instances to make sure the feature is enabled and works for the user in question (book meeting in users calendar and with Teams) before assuming it’s a client issue. 

 

The above support ticket mentioned that you would need to contact support Teams Mac Support, this makes sense, as the specialists don't cover all instances of issues, OS etc, i.e. Mac Teams and Windows Teams add-ons are not in any way similar at a software level, other than their names.

 

Hope this helps.

 

 

New Contributor

We are having an issue with the team button not showing up in Outlook as well.  Question in researching this issue, I saw this:

 

Authentication requirements

The Teams Meeting add-in requires users to sign in to Teams using Modern Authentication. If users do not use this method to sign in, they’ll still be able to use the Teams client, but will be unable to schedule Teams online meetings using the Outlook add-in. You can fix this by doing one of the following:

 

If Modern Authentication is not configured for your organization, you should configure Modern Authentication.

 

If Modern Authentication is configured, but they cancelled out on the dialog box, you should instruct users to sign in again using multi-factor authentication

https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook

 

Is that statement accurate?  I have client who are not using MFA and the button is working, while some who are and the button is not working.

Visitor

Have tried this however the add-in is not showing in outlook add-ins. 

 

Frequent Contributor

Can I just confirm something here. One of our users has lost the icon in Outlook and I re-installed Teams without success. In their case, the add-in was disabled in Outlook. Re-enabling it didn't do anything and when you go back in, the box is unchecked again!

 

When I re-installed Teams, it looked like it was installing the 64-bit version. I removed the add-in before re-installing Teams but now I'm sure which DLL to re-add? Is it this one:

 

%LocalAppData%\Microsoft\TeamsMeetingAddin\1.0.18164.2\x86\Microsoft.Teams.AddinLoader.dll

 

Or the x64 version? The user has 32-bit Office - we're a long way before switching to 64-bit due to lack of 64-bit versions of some old add-ins esp. in Excel.

 

And yes, this add-in really just has to work... plus other 3rd party add-ins such as Powwownow have a much more powerful meeting add-in, e.g. ability to include toll-free numbers from other countries.

 

BTW - this is one of those very annoying dialogs that's been like this since the year dot. No way to see the entire path...

 

Frequent Contributor

Another question, when is this folder structure created/populated? When Teams is installed or every time Teams starts?

 

%LocalAppData%\Microsoft\TeamsMeetingAddin\

Microsoft

One last thing to add to WayneK comment on Modern Auth with Teams,

 

Modern auth is not support by Outlook 2010 (at all), by default wont work with Outlook 2013 (requires a registry key), works natively with Outlook 2016 and above. If Outlook isn't using OAuth2 then I dont think the Teams Add-on will appear.

 

Modern Authentication configuration requirements for transition from Office 365 dedicated/ITAR to vNext

https://support.microsoft.com/en-us/help/4041439/modern-authentication-configuration-requirements-fo...

 

How modern authentication works for Office 2013 and Office 2016 client apps

https://docs.microsoft.com/en-us/office365/enterprise/modern-auth-for-office-2013-and-2016?redirectS...

 

 

New Contributor

Regarding the missing Teams' add-in for Outlook on Mac after upgrading to TeamsOnly modeIt is my understanding that the Teams add-in for Outlook on Mac 2016 is currently only supported on the Office 365 subscription.  If you are running Office 2016 volume license version, the add-in is not currently supported.  I am working on a case with MS to see if the add-in will ever be supported for the VL version of Outlook.

Occasional Visitor

Encountering a very simple problem : setup a teams meeting, all visible in the Teams Calendar - but not in Outlook.

 

I am running a small business, hence no IT Teams. I get more and more puzzled how complicated it seems to navigate through Teams and how many bugs still seem to be around (spend 60 min with Helpdesk on another topic this morning).

 

can someone help ? 

Never ever had issues of that nature with the outlook/Skype for business combo...

 

Harald

Frequent Visitor
This is a tenant issue. Swich to your own org will make that show up.
Occasional Visitor

Hi,

 

I have tried all the options suggested but the microsoft teams tab is still missing from Outlook. I am running Office 365 Pro plus. All was fine until I installed the desktop app.

 

Any advice would be appreciated.

Microsoft
@Michael_Hardman, This is a tenant level setting for all users and you doing anything at the user level will make no difference. https://docs.microsoft.com/en-us/microsoftteams/media/upgrade_journeys_building_block.png Choose your upgrade journey from Skype for Business to Teams https://docs.microsoft.com/en-us/microsoftteams/upgrade-and-coexistence-of-skypeforbusiness-and-team...
Occasional Contributor

@Phillip Garding @Wayne Dean This is related to Teams deployed using the Office 365 ProPlus installer in Intune. When we install Office 365 ProPlus apps (including Teams) in a Windows 10 computer, the add-in won't appear in users Outlook.

2019-09-04_15-19-27.jpg

To avoid UAC prompt, the App is assigned to Device Security Group -> Intune installs the Office packages using a system account, this installs Teams to Program Files. We have noticed that when user signs into the computer, the Teams installer does not installs a copy of the Teams app in that user's appdata folder (unless we download and install Teams for that user). What is your recommendation for installing Teams using Intune? Can we use the Teams MSI?

Microsoft
@rajeshkhanikar A valid point, but no one has mentioned deploying Teams via Intune and most of the comments above suggest that these are mostly small customer and not enterprise, so its unlikely they have EMS+S or E5 licenses.
Occasional Visitor
I also got this issue, and Microsoft Support helped me, and the problem solved.
 
the following steps fixed the issue.
 
1- Ensure Outlook and Windows are fully updated.
2-Clear the Stale Credentials under Windows Credential in the Credential manager.
3- Delete the Outlook profile.
4- Delete everything under this location: C:\Users\(User)\AppData\Roaming\Microsoft\OutlookNote: you can get to AppData by placing %AppData% in the address bar for Windows Explorer and pressing “Enter”, it will default to “Roaming”.
5: Delete everything under this location: C:\Users\(User)\AppData\Local\Microsoft\Outlook
6:Flush the DNS cache in the computer by running the command prompt as an admin (bottom left, type CMD and right click on the result for command promt, and chose, run as an administrator), and typing the command: IPConfig /flushdns
7: Reboot the computer.
8: Connect the account back in a new profile and test. 
Occasional Contributor

I have had the Teams add-in disappearing from Outlook for weeks now (Outlook 365, 64-bit). I keep adding it and it keeps disappearing. Really annoying. Finally, I have found this blog post from @Loryan Strant. Now I understand the problem and know how to avoid it. Unfortunately, when switching between Teams accounts during the workday, Outlook gets still mixed up. Restarting my computer helps. This is a workaround but no solution. I hope that Microsoft will deliver an improvement soon.

Occasional Visitor

This remains a serious issue for us. 

We have Teams/SfB (on prem) in Islands mode.  We allow the Teams plugin in the outlook policy for our org, and also have SfB plugin enabled.

 

Clients are either O365 or O2016 (slowly being phased out). We run pure x64.

Quitting Office/Outlook, quitting and logging out of Teams, then logging back into Teams and starting Outlook usually resolves the issue for an indeterminate period of time.

 

Many of our users may have various Teams tenancies with potentially various policies depending on their current projects and workload.

 

This drives users crazy, and they in turn drive us crazy.  Fix this Microsoft, please.

 

Microsoft
@Enlightened_Raymond What build of Office Pro Plus and Teams are installed on one of these effected users? Also, are you suggesting the "Teams Meeting" tiles disappears from the Ribbon in Outlook and a then a restart fixes it? If so, are the users mailboxes in Exchange online? If not this would be the reason. Migrating the mailbox or licensing them with a mailbox will resolve this.
Occasional Visitor

@Wayne Dean  Thanks for replying.

Yes.  Teams meeting schedule disappears from the Outlook Calendar Ribbon.

The temporary solution that usually works is to log out of Teams. Quit Outlook, log back into Teams with our organisational Tenancy, and then start Outlook again.  It happens with both Outlook 2016 and O365 Pro plus.  The issue is mostly reported by mobile workers, and those that may log into more than one Teams tenancy.

 

We have Office/Teams autoupdating, so I can't confirm exactly which versions have this issue.  Generally the latest.

- My O365 Pro Plus version is currently 16.0.11929.20494, My Teams version is currently 1.2.00.27559 (64 bit). 

 

We use Exchange On-Prem (Though users are all O365 licensed and the ones with O365 Pro Plus installed it via click-to-run).

We are planning to go Exchange Hybrid soon, but this is not yet the case.  We do use Azure AD with AD connect.

Occasional Contributor

We are using Remote Desktop on Windows Server 2019 with Office Standard 2019

 

Exchange is fully manage by O365, and Teams works fine except for this.

 

The latest Teams is installed and up to date

 

The Teams meeting add-in in Outlook is not loaded

 

In the addin, the DLL is not list

 

I tried every suggestion here, including to regsvr both dlls.  I have a succesfull message for each, fine...but...

 

I relauched Teams, and relauched Outlook …. nothing

 

in a standalone Workstation, it works fine i got it….but in a RD setup it just dont works...i have no clue what to do next...

 

 

 

 

Occasional Contributor

no one have other clues ?

Frequent Contributor

@Pascal ReevesHave you asked from support?

Sometimes I have solved the issues by going to Teams Web app and done the installation from there (lower left corner, get desktop app).

Have you also tried to run the setup locally using the Windows server 2019 a standalone installation? Just wondering if that could be not supported combination?

Established Member

I didn't see it mentioned, but I have this with users all of the time when I am asked this question and 9 times out of 10 it is the issue I will describe below.

 

First thing to ask is if the plugin has ever shown up.  If yes, then it might be a very simple fix.  If your user has been invited as a guest to other tenants, then they 100% MUST be in the same tenant as their outlook for the plugin to show up.  If they are signed into a guest tenant, then the plugin will not show up and they should choose their local tenant in the Teams desktop app.

 

I apologize if this was pointed out above, but it has frustrated some of the users that I have encountered and while it seems way too simple, it has happened too many times which is why I wanted to point it out.

Senior Member

This is my custom PowerShell Script which I would like to share with you guys:

 

#Force close Microsoft Outlook/Teams
Stop-Process -Name "Outlook" -Force -ErrorAction SilentlyContinue
Stop-Process -Name "Teams" -Force -ErrorAction SilentlyContinue

#Detect Microsoft Teams version/folder
$RootFolder = "$env:LOCALAPPDATA\Microsoft\TeamsMeetingAddin"

$FolderName = (Get-ChildItem -Path $RootFolder |
Where-Object { $_.PSIsContainer } |
Sort-Object |
Select-Object -Last 1).Name
$Path = Join-Path $RootFolder $FolderName

#Registered Teams Dll Files
& $env:SystemRoot\System32\regsvr32.exe /s /n /i:user $Path\x64\Microsoft.Teams.AddinLoader.dll
& $env:SystemRoot\System32\regsvr32.exe /s /n /i:user $Path\x86\Microsoft.Teams.AddinLoader.dll

exit $LASTEXITCODE

Occasional Contributor

Good idea

 

but then issue for us is with Remote Desktop 2019 + roaming profil. no matter what we tried, the option is not there. 

 

We have tried to uninstall and reinstall Team from all kind of sources and make no differece.

 

I think, Teams and the way it install itself (in the user profil) could be the issue here, and its NOT 100% compatible with RD2019 and Outlook 2019

 

the DLL is not event list in the Outlook COM Add-in of Outlook 2019

 

However, in a Win10 Workstation, no problem problem, everything is here and it works

 

Occasional Visitor

I tried all these steps and Teams is still greyed out in my outlook calendar's new appointment window. I have teams downloaded as a desktop app. I do not have teams disabled in add-ins, so I cannot enable it in settings--> options--> add-ins--> manage disabled items. I also don't have teams as an option in my enabled add-ins. Please help as I have been trying to use teams to schedule meetings for some time now. thank you. 

Microsoft
@mlimpendi Go to https://teams.microsoft.com/ and select Calendar, is your up to date Outlook calendar visible?
Occasional Visitor

@Wayne Dean I went to teams and my calendar view within that app. My calendar from outlook is up to date in the teams view calendar. In my outlook calendar add teams meeting is still greyed out for new appointments. please help!