Announcing updated practical guidance for Audio Conferencing and Phone System in Teams
Published Mar 19 2018 02:33 PM 11.3K Views


We’re excited to announce that we’ve updated our practical guidance for Cloud Voice in Microsoft Teams. This includes Audio Conferencing and Phone System with Calling Plans in Teams.


With this release we’re extending our guidance to complete the end-to-end customer lifecycle across the Envision, Onboard, and Drive Value phases from the familiar FastTrack customer journey framework.


Updated structure 

In addition to expanding our practical guidance across the Envision, Onboard, and Drive Value phases, we reorganized it to make it easier to follow and apply. Under Cloud Voice > Deployment guidance you’ll now see our practical guidance arranged into these sections:


  • Define my success
  • Make my service decisions
  • Evaluate my environment
  • Plan my service management
  • Plan my users experience
  • Document my success plan
  • Prepare my service
  • Prepare my users
  • Deploy my service
  • Operate my service
  • Enhance my service

Here's what you'll find in this updated guidance: we cover topics such as how to set up your project team for success, who needs to be on the team, what are your key success metrics, and what is your deployment velocity, as well as providing guidance on the key decisions you need to make when you decide how you want to set up your service.


We hope this introduction grabs your interest! Please access the guidance to find out about these topics and many more covering your successful deployment and ongoing usage.


We’ll continue to develop and expand our guidance over time, and update you regularly via this blog series.


Emphasizing deployment and operations 

While we continue to enhance our guidance across the Envision phase, much of what we focused on in this release was helping our customers and partners properly deploy and operate mission-critical cloud voice workloads. We want to make sure you take action not only to deploy a healthy service, but to keep it that way.


Call to action

Get started using the practical guidance for cloud voice in Teams! If you have questions or feedback please let us know in the comments section.

Version history
Last update:
‎Jan 26 2021 02:13 PM
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