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Microsoft Teams Blog
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Announcing Operator Connect Mobile, delivering mobile-first experiences for Microsoft Teams Phone

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Mar 16, 2022

 

With nearly 80 million active users, Microsoft Teams Phone has been at the core of digital transformations across the globe – providing the flexibility, reliability, and functionality organizations rely on to stay connected and productive.


Today, we announce the next phase in Teams Phone innovation, Operator Connect Mobile, a seamless way to integrate your users’ mobile identities with Microsoft Teams collaboration and productivity. Operator Connect mobile is a first-of-its-kind fixed-mobile convergence that’s intuitive, device agnostic, and enterprise compliant.


Operator Connect Mobile builds on the foundations of Operator Connect to provide enterprise-grade connectivity, resiliency, network quality, and a joint support model. We have been working closely with innovative operator partners including BT, Rogers, Swisscom, Telia and Verizon to bring this capability to customers in their respective service areas starting, later this year. We are working with additional operators to expand availability into additional markets.

 

Operator Connect Mobile empowers a mobile-first workforce

For many organizations, a key to resilience and competitiveness is providing the flexibility to work from anywhere. Operator Connect Mobile equips your users with:

  • Calling that works: Provide reliable communication solutions with failover options allowing a mobile call to be prioritized on the cellular voice network or internet connection for better call continuity and quality of service. Users can seamlessly move between devices and Teams endpoints without dropping calls or losing context.
  • The power of Teams: Operator Connect Mobile enables users to seamlessly “uplift” calls to Teams on any type of device (laptop, tablet, desk phone or mobile phone), creating valuable opportunities to collaborate -- adding video, sharing content, recording and transcription, inviting new participants, and more.
  • True mobile integration: Give users access to combined call history, unified voice mail and presence fidelity, across Teams and native mobile devices.

In addition to keeping your mobile workforce connected, your organization can benefit from:

  • Single-number simplicity and the flexibility to work from anywhere: Now, your users can have one business-provided number for mobile, desk, and Microsoft Teams, so they can work flexibly and securely from any location, device, or network. With Operator Connect Mobile, users can make and receive calls on their native dialer as well as the Teams app.
  • Security, privacy and compliance capabilities of Teams: With Operator Connect Mobile, your organization can extend enterprise-grade business policies such as recording and retention to voice calls on native mobile devices. Calls from users’ devices can also be configured to appear as though they’re coming from the organization to avoid exposing users’ mobile numbers externally.
  • Opportunities to streamline support and eliminate redundant services: Operator Connect Mobile enables organizations to consolidate redundant fixed-line and mobile services, as well as reduce the number of devices and hardware to purchase, manage, and support.

Connecting Mobile Networks with Azure for Operators

Operator Connect Mobile leverages Azure for Operators to establish deep connectivity between the operator’s mobile network and the Microsoft Office 365 cloud. Azure for Operators has now launched Mobile Control Point which combines the quality and reliability of mobile networks with the secure collaboration and productivity of Microsoft Teams.


Additionally, Azure for Operators has enhanced its Perimeta Session Border Controller and Managed Service for Teams Calling to support Operator Connect Mobile, accelerating time-to-market for mobile operator partners.


Building for the future of mobility

Today’s announcement marks an important milestone for true fixed-mobile convergence. Operator Connect Mobile enables new opportunities for flexibility, efficiency, security, and compliance, which is particularly relevant in the new hybrid workplace. And as we continue to expand the functionality, the lines between voice calls and meetings, mobile and wi-fi networks, mobile and desktop devices, and office and field settings will continue to blur. This is the promise of organizational mobility, and it’s made possible with Operator Connect Mobile.


Operator Connect Mobile preview will begin next quarter, with general availability beginning in the second half of 2022.

Updated Nov 01, 2022
Version 13.0

24 Comments

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With nearly 80 million active users, Microsoft Teams Phone has been at the core of digital transformations across the globe – providing the flexibility, reliability, and functionality organizations rely on to stay connected and productive. Today, we announce the next phase in Teams Phone innovation, Operator Connect Mobile, a seamless way to integrate your users’ mobile identities with Microsoft Teams collaboration and productivity. Operator Connect mobile is a first-of-its-kind fixed-mobile convergence that’s intuitive, device agnostic, and enterprise compliant.

\n

","body":"

\n

 

\n

With nearly 80 million active users, Microsoft Teams Phone has been at the core of digital transformations across the globe – providing the flexibility, reliability, and functionality organizations rely on to stay connected and productive.

\n


Today, we announce the next phase in Teams Phone innovation, Operator Connect Mobile, a seamless way to integrate your users’ mobile identities with Microsoft Teams collaboration and productivity. Operator Connect mobile is a first-of-its-kind fixed-mobile convergence that’s intuitive, device agnostic, and enterprise compliant.

\n


Operator Connect Mobile builds on the foundations of Operator Connect to provide enterprise-grade connectivity, resiliency, network quality, and a joint support model. We have been working closely with innovative operator partners including BT, Rogers, Swisscom, Telia and Verizon to bring this capability to customers in their respective service areas starting, later this year. We are working with additional operators to expand availability into additional markets.

\n

\n

 

\n

Operator Connect Mobile empowers a mobile-first workforce

\n

For many organizations, a key to resilience and competitiveness is providing the flexibility to work from anywhere. Operator Connect Mobile equips your users with:

\n\n

In addition to keeping your mobile workforce connected, your organization can benefit from:

\n\n

Connecting Mobile Networks with Azure for Operators

\n

Operator Connect Mobile leverages Azure for Operators to establish deep connectivity between the operator’s mobile network and the Microsoft Office 365 cloud. Azure for Operators has now launched Mobile Control Point which combines the quality and reliability of mobile networks with the secure collaboration and productivity of Microsoft Teams.

\n


Additionally, Azure for Operators has enhanced its Perimeta Session Border Controller and Managed Service for Teams Calling to support Operator Connect Mobile, accelerating time-to-market for mobile operator partners.

\n


Building for the future of mobility

\n

Today’s announcement marks an important milestone for true fixed-mobile convergence. Operator Connect Mobile enables new opportunities for flexibility, efficiency, security, and compliance, which is particularly relevant in the new hybrid workplace. And as we continue to expand the functionality, the lines between voice calls and meetings, mobile and wi-fi networks, mobile and desktop devices, and office and field settings will continue to blur. This is the promise of organizational mobility, and it’s made possible with Operator Connect Mobile.

\n


Operator Connect Mobile preview will begin next quarter, with general availability beginning in the second half of 2022.

","body@stringLength":"6782","rawBody":"

\n

 

\n

With nearly 80 million active users, Microsoft Teams Phone has been at the core of digital transformations across the globe – providing the flexibility, reliability, and functionality organizations rely on to stay connected and productive.

\n


Today, we announce the next phase in Teams Phone innovation, Operator Connect Mobile, a seamless way to integrate your users’ mobile identities with Microsoft Teams collaboration and productivity. Operator Connect mobile is a first-of-its-kind fixed-mobile convergence that’s intuitive, device agnostic, and enterprise compliant.

\n


Operator Connect Mobile builds on the foundations of Operator Connect to provide enterprise-grade connectivity, resiliency, network quality, and a joint support model. We have been working closely with innovative operator partners including BT, Rogers, Swisscom, Telia and Verizon to bring this capability to customers in their respective service areas starting, later this year. We are working with additional operators to expand availability into additional markets.

\n

\n

 

\n

Operator Connect Mobile empowers a mobile-first workforce

\n

For many organizations, a key to resilience and competitiveness is providing the flexibility to work from anywhere. Operator Connect Mobile equips your users with:

\n\n

In addition to keeping your mobile workforce connected, your organization can benefit from:

\n\n

Connecting Mobile Networks with Azure for Operators

\n

Operator Connect Mobile leverages Azure for Operators to establish deep connectivity between the operator’s mobile network and the Microsoft Office 365 cloud. Azure for Operators has now launched Mobile Control Point which combines the quality and reliability of mobile networks with the secure collaboration and productivity of Microsoft Teams.

\n


Additionally, Azure for Operators has enhanced its Perimeta Session Border Controller and Managed Service for Teams Calling to support Operator Connect Mobile, accelerating time-to-market for mobile operator partners.

\n


Building for the future of mobility

\n

Today’s announcement marks an important milestone for true fixed-mobile convergence. Operator Connect Mobile enables new opportunities for flexibility, efficiency, security, and compliance, which is particularly relevant in the new hybrid workplace. And as we continue to expand the functionality, the lines between voice calls and meetings, mobile and wi-fi networks, mobile and desktop devices, and office and field settings will continue to blur. This is the promise of organizational mobility, and it’s made possible with Operator Connect Mobile.

\n


Operator Connect Mobile preview will begin next quarter, with general availability beginning in the second half of 2022.

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With nearly 80 million active users, Microsoft Teams Phone has been at the core of digital transformations across the globe – providing the flexibility, reliability, and functionality organizations rely on to stay connected and productive. Today, we announce the next phase in Teams Phone innovation, Operator Connect Mobile, a seamless way to integrate your users’ mobile identities with Microsoft Teams collaboration and productivity. Operator Connect mobile is a first-of-its-kind fixed-mobile convergence that’s intuitive, device agnostic, and enterprise compliant.

\n

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me!"},"localOverride":false},"Rank:rank:37":{"__typename":"Rank","id":"rank:37","position":17,"name":"Copper 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Announcing Operator Connect Mobile, delivering mobile-first experiences for Microsoft Teams Phon","moderationData":{"__ref":"ModerationData:moderation_data:3662228"},"body":"

Hi JonasBack  the Operator Connect which is still available is a feature provided across the globe from the telco operators for the trunking solution on Teams endpoint , providing a DID and calling capabilities. Whereas Teams Phone Mobile is a solution where you map your cell number personal or enterprise to teams endpoint and all your inbound mobile call reaches teams endpoint as well. Giving teams endpoint a mobile number identity.

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Nilesh_Srivastava Thanks! Can you explain what the difference is between ”Operator Connect” (still available) and ”Teams Phone Mobile” - if there are any? Or is Teams Phone Mobile the evolution and will be replacing Operator Connect going forward?

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JonasBack yes Microsoft has renamed Operator Connect Mobile as Ms Teams Mobile, updated on 12th October 2022 in the Ms Ignite Event.

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Microsoft_Teams_team Is Operator Connect Mobile the same as Teams Phone Mobile?

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Many of the new UC providers utilize a bridge where they make an outbound call to a user's mobile number for PSTN fallback when data connectivity isn't sufficient to carry a quality VoIP call. Teams doesn't have this feature.

 

In the US, Verizon Wireless is the only carrier currently listed as participating in this solution. However, when I reach out to my VZ resources, they have no idea what this is, want to sell OneCall/BlueJeans, or cite ignorance of the offering due to some arbitrary 250 user minimum. There are a LOT of businesses that don't have 250 mobile users. Normal office users would just utilize the Operator Connect portion to terminate their calls on a desk phone.

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Has anyone rolled this out/tested in a customer environment?

 

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In the same way that I can install a different dialer app on my Android smartphone than the one that came with the device, it would be nice if Teams built in that feature by default. For very small businesses, that feature would be enough. With this change, Teams will likely become the default dialer app for many businesses.
Then, if you need more functions, you contract Phone Operator Connect.

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This indeed an awesome milestone for Teams and Teams users. Also, to make our teams experience more advanced & easy, we can use Clerk Chat to be able to use SMS inside teams. Being able to send & receive SMS from teams along with calling will become extremely powerful. 💪

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Hi Jeremy Chapman, quick question. 

Does your SIMCARD on your android DEVICE/Phone has the same number (1 571 528 5450)?  Or this is a \"virtual\" number?

 

Thank you.

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Yes, as asked above - but specifically when will this be available in Australia?

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