Keep FAQs fresh and relevant with AI - update content faster and serve visitors better
We are excited to introduce the latest updates coming to the SharePoint FAQ web part, designed to help content owners keep FAQ content accurate, engaging, and always up to date.
These enhancements make it simple to keep FAQs accurate and engaging - thanks to on-demand AI-suggested updates, seamless import of existing FAQs, SharePoint Page as grounding references, and the new ability to copy and share individual Q&A links with your audience.
Let us take a closer look at how these updates simplify FAQ creation and maintenance in SharePoint.
What’s New?
With this update, authors who have a Microsoft 365 Copilot license will gain powerful new ways to manage FAQ freshness and content accuracy.
On-demand AI-suggested FAQ updates
Get AI-generated update suggestions based on changes in your reference files and additional questions submitted from site visitors.
Easily review and apply these AI recommendations to keep FAQs aligned with the latest information - and encourage visitor engagement with fresh, relevant answers.
FAQ authors can review and approve AI suggestions to keep the content accurate and up to date.
Seamless import of existing FAQs
Bring your existing, curated FAQ content directly into the SharePoint FAQ web part with a simple copy and paste.
This ensures smooth integration and preserves your organization’s existing knowledge assets -without overwriting by AI.
FAQ authors can easily import Q&A pairs by simply pasting content.
Use SharePoint Pages as reference sources
Enhance answer reliability by grounding FAQ responses in your own SharePoint content. You can now connect responses to the current page or other selected pages, ensuring your answers are always backed by trusted internal sources.
FAQ authors can use the current page or existing pages as reference sources.
Copy to share - link to specific Q&A pairs
Need to share a specific answer with someone? Now you can copy a direct link to any Q&A pair. Recipients will land directly on the expanded answer, making it easier to guide people to exactly what they need.
FAQ authors can share a direct link to specific Q&A pair.
The features and capabilities mentioned in this blog post are demonstrated in the following video with Tina Chen (Microsoft) and Vesa Juvonen (Microsoft).
Frequently asked questions
What are the Copilot license requirements for this feature?
- Viewers: No Copilot license required.
- Creators & Editors: A Microsoft 365 Copilot license is required to create and edit FAQ web part.
When will this feature be available?
Public Preview (Worldwide & GCC): Rollout begins late November 2025 and completes early January 2026.
This update is associated with Microsoft 365 Roadmap ID 482198.
How do I add a FAQ web part to my page?
Please see our step-by-step guide for further details - Use a FAQ web part in SharePoint - Microsoft Support.
What’s next for the FAQ web part?
We are working on multiple new features to further enhance this web part. Here are few specific ones to mention:
- Get notified when AI detects changes worth updating through the Knowledge Agent - helping you stay one step ahead with timely content refreshes.
- Gain insights from visitor interaction signals - including view counts per question, likes, and flags to report incorrect answers.
We’d love to hear how you’re using these new capabilities!
Share your thoughts, experiences, or questions in the comments - we’re here to support you every step of the way as you bring your content to life with AI-powered FAQ freshness in SharePoint.
Join us at Ignite!
If you are attending Microsoft Ignite either in person or online, don’t miss our session SharePoint the Knowledge Platform for Copilot & Agents showcasing the Knowledge Agent in action, and much more!
Also stop by our Expert Meetup booths to interact directly with our product experts and get hands on with demos for SharePoint and OneDrive.
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