Hi TinaChen / VesaJuvonen - love the new updates to help keep the FAQ up to date, importing of questions, etc.
Just wanted to share some previous feedback I added to the original FAQ announcement.
- A (big) enhancement to the current FAQ would be to have a manual mode (non-Copilot) where the user would just manually add the Categories, Questions, and Answers without using Copilot - or use the Import questions option. This mode would be available to anyone (with or without a Copilot license). You have this capability already as you can create, edit and delete Categories, Questions and Answers. This would also provide consistency where all FAQs look the same (no need to introduce a completely new FAQ webpart in future). This would also add a lot of inclusivity for our users. There are already too many features that are only available to users with Copilot licenses. If this webpart was available to everyone (just not with the copilot experience for everyone) then that would be a massive win for your customers.
- The ability to not have Categories - just Questions and Answers. Especially if you just have a few questions. It wouldn't make much sense to have a Category if you only had 5 questions for example. I'd imagine we would only have a few questions in a lot of our FAQs.
- The addition of a Search box (optional via the webpart properties) at the top of the webpart (just below the Title) that searches the FAQs would be a nice addition - especially if you have a lot of categories and/or questions.
- Will the webpart include Target Audience options like most of the other webparts? Not looking at target audience options on each category, question, etc. - more on the webpart itself which is the standard across all webparts.
- I still can't see the ability to add inline images in the answers - any updates in this space?
- I understand why you made them all collapsed by default, but it would be nice to have the option to have them expanded by default if we want to, especially if there are only a few questions. Also, I'm not sure if rating a question based on how many times it was expanded is right - I'd assume the first question would get expanded more times than any just because it's the first one. Promoting and using likes/rating system would make more sense rather than only having a collapsed option to track expands.
- Will it be configurable for Multilingual? We have many Multilingual sites across our business and ideally want our French pages (as an example) to be fully displayed in French, English in English, etc. We're seeing this issue/limitation with the new SharePoint Dashboards where it's mostly hardcoded to English (apart from a few Titles) without the ability to have translations to other languages.
Looking forward to the other updates including ability to flag questions/answers - will be interesting to see how you implement this (who will get notified and how).
Also, looking to see how certain features within these new webparts will be included in the Knowledge Agent. The Knowledge Agent still has a lot of issues at the moment so not something we would be rolling out for a while unfortunately - hopefully a lot of improvements/fixes prior to GA.
Microsoft