Forum Discussion
Wifi disconnects after Intune enrollment
Hi,
During the setup of a new device, once we have run through the initial setup of region and keyboard and joined the wireless network we get to this screen to enrol in Intune.
We enter a valid username and password and it continues to device set up.
After that it says user name or password is incorrect.
Once OK is click it brings up the login screen where we can see the wireless has been disconnected.
I can then reconnect to the wireless and login fine with the same username and password I used earlier.
This only happens on wireless networks with WPA2 enterprise encryption. If I tether the device to my phone and run through the enrollment process after the device setup screen it loads straight into Windows with the user credentials entered. It stays connected to the wireless and doesn't have the screen saying user name or password is incorrect.
Does anyone know why the wireless is disconnecting?
Any advice is much appreciated.
Thank you.
Kind regards,
Chun.
17 Replies
I also see this behaviour on an enterprise WiFi with certificates, we encourage the technician or user to dock the machine during enrolment as it disconnects multiple times after each reboot.
Hi all,
clim_10did you work out what this was? I'm having exactly the same problem however I'm using RADIUS authentication against local AD on my school network to login to the WiFi and WPA2 encryption method with Auto (TKIP+AES) algorithm on a RUCKUS wifi network. I can sign into ADFS etc exactly like you, username and password works and then get the same error and disconnected. Once back at the login screen I can reconnect to WiFi with the same username and password exactly like you to which leads me to think its not the authentication method to WiFi but like you said something to do with the cert presented from the Wifi??
I also tried or a unrestricted WiFi AP whitelisted and let though the schools network with a normal WEP key, no web filter etc and it works fine so at has to be something to do with the WiFi or maybe web filter tho I don't see how??
- We logged a support ticket with Microsoft and after some extensive troubleshooting it looks like this is not a "fault" rather an oversight, they did not forsee people using enterprise authentication for autopilot intune enrollment... It has since been handed over to the feature request team at Microsoft to add as a feature for a future update. No ETA yet...
Did you solve this issue?
Have also seen this behaviour at a customer with WPA-2 Enterprise secured wi-fi.Does the wireless network have some type of Certificate or something it requires to be on a domain or something?
Is it just a normal home network?
