Unable to update AIP Client with Intune

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Visitor

Dears,

We are trying to update Azure Information Protection from a very old version 1.54.59.0 to the latest one via PatchMyPC since this product its supported by their catalog.

Tracking some logs during the installation which fails send to a conclusion that previews AIP client is not able to be removed.

 

Intune error: Fatal error during installation (0x80070643)

 

Application logs:

MSI (s) (68:B0) [14:29:35:683]: Note: 1: 2205 2:  3: ActionText 

Action ended 14:29:35: InstallValidate. Return value 1.

MSI (s) (68:B0) [14:29:35:683]: Note: 1: 2205 2:  3: Error 

MSI (s) (68:B0) [14:29:35:683]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 22 

Action start 14:29:35: RemoveExistingProducts.

MSI (s) (68:B0) [14:29:35:683]: Note: 1: 2205 2:  3: Error 

MSI (s) (68:B0) [14:29:35:683]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 23 

...

MSI (s) (68:98) [14:29:35:952]: Note: 1: 2205 2:  3: Error 

MSI (s) (68:98) [14:29:35:952]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 2753 

Action start 14:29:35: RegisterExcel.

DEBUG: Error 2753:  The File 'adxregistrator.exe' is not marked for installation.

MSI (s) (68:98) [14:29:35:952]: Note: 1: 2205 2:  3: Error 

MSI (s) (68:98) [14:29:35:952]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 

MSI (s) (68:98) [14:29:35:952]: Product: Microsoft Azure Information Protection -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: adxregistrator.exe, , 

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: adxregistrator.exe, , 

 

Any idea is appreciated, thank you !

 

Best

1 Reply
Having done a bit of research, it seems highly likely that the problem is related the version of .Net that is installed on the machine. https://docs.microsoft.com/en-us/azure/information-protection/rms-client/reqs-ul-client states a minimum of 4.6.2. There are also other pre-requisites on there that are worth checking such as the PowerShell version needing to be 4.0 and upwards. If the AIP client is out of date I suspect other things are too so it's worth checking. Another thing worth checking is the admin permissions, does the installation account have local admin rights? What version of Windows are you trying to install the client on to?