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uptocloudlimited's avatar
uptocloudlimited
Copper Contributor
Mar 09, 2021

Unable to update AIP Client with Intune

Dears, We are trying to update Azure Information Protection from a very old version 1.54.59.0 to the latest one via PatchMyPC since this product its supported by their catalog. Tracking some logs d...
Intune
mobile device management (mdm)
Terry Hugill's avatar
Terry Hugill
Brass Contributor
Mar 09, 2021
Having done a bit of research, it seems highly likely that the problem is related the version of .Net that is installed on the machine. https://docs.microsoft.com/en-us/azure/information-protection/rms-client/reqs-ul-client states a minimum of 4.6.2. There are also other pre-requisites on there that are worth checking such as the PowerShell version needing to be 4.0 and upwards. If the AIP client is out of date I suspect other things are too so it's worth checking. Another thing worth checking is the admin permissions, does the installation account have local admin rights? What version of Windows are you trying to install the client on to?
  • uptocloudlimited's avatar
    uptocloudlimited
    Copper Contributor
    Jun 02, 2021

    Terry Hugill 

     

    Thanks mate for your contribution on this topic,

     

    I was working with MS support for weeks until not and unfortunately they were not able to provide me a modern solution how to upgrade AIP on 3k endpoints.

    For sure we make sure that all requirement for this client are fulfilled .NET and latest Win10 build.

     

    Spending many hours working on this issue i found out the new Unified Client of AIP ver 2.9.xx or 2.11.xx is not able to remove properly all registries of old AIP Client and this why installation fails from SCCM or Intune.

     

    As a workaround I found that was to manually remove these registry:

     

    reg delete HKEY_CLASSES_ROOT\Installer\Products\658B66CEE64966B4CA9FAC4F271AE6A1
    reg delete HKEY_CLASSES_ROOT\Installer\Products\953B8AF77D9E7304D81E2AF862307D24

     

    $MSIUninstallArguments = @(
    "/x"
    "{21b41fcc-93c0-498f-a284-659d275b4076}"
    "{EC66B856-946E-4B66-ACF9-CAF472A16E1A}"
    "/qb!"
    "/norestart"
    "/l*v"
    '"C:aip_uninstall_log.log"'
    )
    Start-Process "msiexec.exe" -ArgumentList $MSIUninstallArguments -Wait -NoNewWindow

     

    Best,

     

     

     

    • terryhugill's avatar
      terryhugill
      Brass Contributor
      Jun 03, 2021
      Thanks for letting me know.
  • uptocloudlimited's avatar
    uptocloudlimited
    Copper Contributor
    Jun 02, 2021
    Hi Terry,
    Thanks mate for your replay on this topic, even that we have a Microsoft Support case for this issue that are not able to fix it on the latest version of Unified AIP Client.

    I can confirm that our machines are fulfilling required .NET version and latest Win10 build but problem is related with old Classic AIP version 1.54.xxx which is not able be removed during the installation of new AIP Client 2.9.xx or 2.11.xx.

    The solution that i found out was to create a TS via SCCM or script via Intune and delete these registry of old AIP Client:

    reg delete HKEY_CLASSES_ROOT\Installer\Products\658B66CEE64966B4CA9FAC4F271AE6A1
    reg delete HKEY_CLASSES_ROOT\Installer\Products\953B8AF77D9E7304D81E2AF862307D24
    *Check under this registry path which version of AIP u have in my case these registry are for version 1.54.59.0

    After removing these registry we were able to install new client of AIP.

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