Forum Discussion
Unable to update AIP Client with Intune
Dears, We are trying to update Azure Information Protection from a very old version 1.54.59.0 to the latest one via PatchMyPC since this product its supported by their catalog. Tracking some logs d...
Having done a bit of research, it seems highly likely that the problem is related the version of .Net that is installed on the machine. https://docs.microsoft.com/en-us/azure/information-protection/rms-client/reqs-ul-client states a minimum of 4.6.2. There are also other pre-requisites on there that are worth checking such as the PowerShell version needing to be 4.0 and upwards. If the AIP client is out of date I suspect other things are too so it's worth checking. Another thing worth checking is the admin permissions, does the installation account have local admin rights? What version of Windows are you trying to install the client on to?
Hi Terry,
Thanks mate for your replay on this topic, even that we have a Microsoft Support case for this issue that are not able to fix it on the latest version of Unified AIP Client.
I can confirm that our machines are fulfilling required .NET version and latest Win10 build but problem is related with old Classic AIP version 1.54.xxx which is not able be removed during the installation of new AIP Client 2.9.xx or 2.11.xx.
The solution that i found out was to create a TS via SCCM or script via Intune and delete these registry of old AIP Client:
reg delete HKEY_CLASSES_ROOT\Installer\Products\658B66CEE64966B4CA9FAC4F271AE6A1
reg delete HKEY_CLASSES_ROOT\Installer\Products\953B8AF77D9E7304D81E2AF862307D24
*Check under this registry path which version of AIP u have in my case these registry are for version 1.54.59.0
After removing these registry we were able to install new client of AIP.
Thanks mate for your replay on this topic, even that we have a Microsoft Support case for this issue that are not able to fix it on the latest version of Unified AIP Client.
I can confirm that our machines are fulfilling required .NET version and latest Win10 build but problem is related with old Classic AIP version 1.54.xxx which is not able be removed during the installation of new AIP Client 2.9.xx or 2.11.xx.
The solution that i found out was to create a TS via SCCM or script via Intune and delete these registry of old AIP Client:
reg delete HKEY_CLASSES_ROOT\Installer\Products\658B66CEE64966B4CA9FAC4F271AE6A1
reg delete HKEY_CLASSES_ROOT\Installer\Products\953B8AF77D9E7304D81E2AF862307D24
*Check under this registry path which version of AIP u have in my case these registry are for version 1.54.59.0
After removing these registry we were able to install new client of AIP.