Unable to remove passcode for iPad in Intune

[pking965]

Hello,

One of our users has left the company and I want to factory reset his iPad. There is a passcode on it which I don't know. So I've gone to Intune, Users > Selected User > Devices > Selected the iPad > Manage > Device could not be found error message.

I then searched the serial number in devices but nothing has been found. Does anyone know of a way around this so I can factory reset the iPad?

Thanks in advance!

Paul

[#2]

@pking965 

You can try to restore the device using DFU mode, see here: https://support.apple.com/en-us/108925 or this https://www.youtube.com/watch?v=IMaD_vz5O3Q

If this works and the devices are locked to the Apple ID (Find my iPhone) you need the Activation Lock Bypass codes but looking at the deleted record you have, I do not think you are able to get them: https://learn.microsoft.com/en-us/mem/intune/remote-actions/device-activation-lock-disable. In that case you can try the Graph API to do this: https://learn.microsoft.com/en-us/graph/api/intune-devices-manageddevice-bypassactivationlock?view=g...

[#3]

Thanks Sebastiaan! Ill give this a go and let you know how I get on.
Paul